Business ProfileforJewelryRoom.com
Current Alerts For This Business
On September 17, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege they win bids for items displayed during an auction hosted by JewleryRoom.com; after placing the winning bid, consumers are required to pay for the items they have won. Consumers further allege after several weeks they have not received their products, or, the items shipped to them do not replicate the item they bid on. Consumers claim the company is unresponsive to requests for assistance in addressing delivery issues and refunds.
On September 17, 2020, and October 08, 2020, Better Business Bureau reached out to the business to address the consumer complaints. As of October 19, 2020, the business has not responded.
Consumers can file complaints with Better Business Bureau at www.bbb.org and with the Federal Trade Commission Consumer Protection at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 1188 Bishop St STE 1107, Honolulu, HI 96813-3304
- BBB File Opened:
- 4/21/2000
- Years in Business:
- 28
- Business Started:
- 2/28/1996
- Business Started Locally:
- 2/28/1996
- Business Incorporated:
- 2/1/2005
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Eric Chak Sum Chen, Owner
- Mr. Kevin Chan, Operations Manager
- Contact Information
Principal
- Mr. Eric Chak Sum Chen, Owner
Customer Contact
- Mr. Kevin Chan, Operations Manager
- Additional Contact Information
Fax Numbers
- (808) 356-1966Primary Fax
- (808) 924-4473Other Fax
Phone Numbers
- (808) 347-9193Other Phone
Website Addresses
- (808) 356-1966
Customer Complaints
11 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
12 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cynthia D
1 star07/20/2024
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