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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a couples massage on Groupon for $150 for the first time. Arrived to the place as scheduled and was told that they dont honor Groupon vouchers and its better to pay in person I was really confused at first but then I somewhat understood being that in person prices were actually $120, so I paid after my service and also included a tip. She told me that she will void voucher but after leaving I realized the voucher was actually redeemed & I paid twice. Attempted to resolve the issue but the language barrier is a big issue they seem to not understand anything that I am explaining. So in total I paid $300. $150 for Groupon voucher . And $120 for massage in person + $30 tip = $300.I would like a refund.
Business response
06/17/2024
Hello, I just saw this email today, but they have already executed it themselves. Their bank has not paid. I have also told Groupon that they are not paying on both sides. I have already emailed them, and their comments are still there. Thank you.Initial Complaint
07/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Date of transaction: July 24, 2023 Amount paid for service: $238.48 What the business committed to providing: Thai massage for two people for 90 minutes. Nature of the dispute: bodily injury / pain from incorrect massage *********************** Massage therapist refused to discontinue service after verbally vocalizing ************* from incorrect massage methods and techniques. Account/ Order / Tracking ************ **** (Chip) July 24, 2023 at 4:48 P.M **** #vdxT ***************************** Auth code: ******Business response
07/30/2023
To whom it may concern,
Hello, we are from Mia Thai Massage. We will like to know the injuries/pains in question. We will also contact BBB to resolve this issue.Business response
07/30/2023
To whom it may concern,
Hello, we are from Mia Thai Massage. We will like to know the injuries/pains in question. We will also contact BBB to resolve this issue.Customer response
07/31/2023
Complaint: 20379666
We are both experiencing sharp lumbar pain around the spine and neck pain.
Sincerely,
*****************************Business response
08/17/2023
To whom it may concern,
Hello, this is Mia Thai Massage. We will as requested from our customers. We are trying to refund the full amount for the couple massage.
Thank you,
Mia Thai MassageCustomer response
08/17/2023
Complaint: 20379666
Please message us with a reference number for the refund when the refund has been processed so I can close the case as successfully resolved.
Sincerely,
*****************************Customer response
09/20/2023
******** has not refunded any amount of money as promised in their previous message.Business response
10/11/2023
Please ask him to check his bank accountCustomer response
10/11/2023
Complaint: 20379666
I am rejecting this response because not only did I check all of my accounts, I called my bank to see if they could find a refund and they did not find a refund either. Please issue the refund and stop delaying the process even longer.
Sincerely,
*****************************Business response
10/23/2023
Hello, it will take more than two weeks for a refund. Ask the customer to check their bank accountCustomer response
10/23/2023
Complaint: 20379666
I am rejecting this response because: The businesses response has been to wait two weeks however they said they refunded the amount more than two weeks ago, which is an obvious lie. If they did process the refund already then I understand that the refund process takes more than two weeks. However I have been waiting 3 months since the complaint has been filed for a refund. Unless the business still has not processed a refund, I should not be waiting three months for this refund to have been started.
Sincerely,
*****************************Customer response
11/14/2023
Hello,
I have yet to receive the refund. I have checked all of my bank accounts and have even called my bank to confirm that ******** still has not refunded any amount whatsoever. Thank you and let me know if there is any further clarification needed.
*****************************
Business response
11/17/2023
See AttachedCustomer response
11/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have identified the refund in my bank account.
Sincerely,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.