ComplaintsforAhana Photo
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I Brought 6 Photos To Delano/ Ahana Photo To Restore . I Asked Him whats The Cost total For The 6 Photo Would Be $600 , I Agreed To The $600 . He Wanted Me To Pay In Full Before He Starts The Work Also He Gave Me A Paper For My Personal Information My Full Name , Address , Social Security, Birthdate And Full Credit Card Number . I Thought That Was Strange He Wanted All My Personal Information. I Guess I Trusted Him With That . I Know Now That Was Not Smart Of Me For Giving Him That Information On Paper A Days Later I Wanted Couple More Photos To Be Restored , These Pictures Were Very Dark Especially On The Facial . I Brought In For Delano To Check Out . He Said He Can Do Anything , I Had 4 Photos. He Said He Would Charge Me For 2 And The Other 2 Would Be Free He Quoted Me Total $278 I Agreed To His Quote. He Told Me Everything Was Done On July 16 . I Was Disappointed That 3 Was Completely Done . The Other 3 That I Brought In Needed To Be In Color And Add A Blue Gray Background. The Other 2 With The Dark Facial Was A Big Disaster .Delano Put A Total Different Face On The Picture And Added Swords . I Dont Know Where He Idea To Do This Without Asking Me . The Picture Looked Really Bad , He Said He Was Going To Redo The Pictures . He Didnt Do The 2 Pictures For Free .He Told Me Everything Was Going To Be Ready In A Week . I Called My ******************* , I Was Upset Delano Ran My Card 3 Times Amount : $630 , He Quoted Me $600. $278 , I Agreed , $288 , He Should Have Run This Charge I Dont Know What Was This For I Didnt Agree To The $288 And The Credir Card Was Not Runned Under Ahana Photo He Ran It ********************* Name Photo World . I Called Delano Monday (08/01) I Was Really Upset That He Over Charged Me $630 Instead Of $600 And Charged Me Another $288 Which I Didnt Agree To . He Said He Would Credit Back The $288 . 10 Minutes Later He Calls Me Back And Said He Going To Give Me Back All My Money Snd That He Cannot Do The Photos For Me . Right Now
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.