ComplaintsforBeyond Builders, LLC

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a contract with Beyond Builders to remodel my kitchen. I saw the complaint on this website for a bath remodel in November of last year and my case is very similar to that one. I did not receive a detailed listing of the cost of materials and labor. The contract states only 5% of the work will be subcontracted; all of the work was subcontracted. The work was poor and the cabinets were not measured correctly so there were 3" spaces next to the cabinets. *********************, the project manager told me he would pay me $3,000 to leave it that way. I told him he made the mistake and he should correct it. He didn't resolve the problem so work stopped for 2 months leaving me in my apartment with appliances in my living room and no stove or sink. I know I was overcharged because the second contractor who finished the kitchen and also installed vanity cabinets for my 2 baths charged me only $8,000. Beyond Builders installed 2 bi-fold doors (which I replaced) and was charged 50% of the total cost ($15,000) because this started the project. They demolished the kitchen cabinets, installed 3 cabinets that were not the correct size, did the flooring in half a day, charged me $7,500, then bailed out on me. It was difficult working with *********************, who was controlling and manipulative. My kitchen is very small, only 30 square feet and being 77 years old, thought I would have the kitchen of my dreams, but the remodel turned into a nightmare. This company hires inexperienced workers and does everything to make money. I had to shop for the flooring which took a lot of time and was told by **** the ones I wanted wouldn't work. I had to settle for the cheapest one. This company is not reputable and honest; I found them to be deceptive, misleading, and calculating just to make more money. Whenever I paid them, I wouldn't hear from **** for days. I am very depressed and despondent right now and feel I was taken advantage of. I tried loading pictures but they wouldn't open up.

  Business response

  06/28/2024

  ************************* has made a few claims about the transaction we had together that do not include enough details for anyone to make an accurate understanding of the situation. 
  

  The contract ***** and Beyond Builders was prepared and agreed upon before the start of any construction. In the contract that was signed and agreed upon with ***** states that upon commencement of the project, 50% of the dues should be paid. The value of 50% as the commencement payment is a standard practice within the construction industry. Beyond Builders is a full service construction company that consists of its own design members, tradesmen, project managers, engineer, and customer support members. 

   

  In this complaint ***** also mentions that the project was at a halt for 2 months, this was the case because ***** chose to berate and harass our Tradesmen in her home before forcing them to leave the project. We very much value each customer and our employees the same, in such a situation the issues were troubling and difficult to manage, particularly when ***** is refusing payment and harassing our employees. The harassment issue towards our tradesmen was a common occurrence, so much so that a few of the men recorded the incidents as protection for themselves. **** was also treated with similar unkind behavior, specifically with the cabinets that were installed. ***** selected and confirmed measurements with the designer for her cabinets, the cabinets were installed per her approval. After installation ***** wanted two of the cabinets to extend further, such a change would mean a Change Order. Which, ***** refused and insisted we do at no extra cost. ***** may have assumed this because **** agreed to do other small repairs around her home in addition to his original scope of work at no extra cost, but a change in cabinets would mean an order of an entire new set of cabinets without credit to the first set of custom cabinets that were ordered.

   

  Beyond Builders made every possible effort to appease *****, even by offering a $3000 discount on the cabinets, despite the cabinet ordering process was done with ***** and a Designer which required *****'s approval before purchase. For flooring in the kitchen, the original contract specified that all materials should be available and ready on island, as there was a time restriction to complete the project - a restriction applied by *****. After the start of the project ***** made her floor selection which was a special order, hence not being able to accommodate such a request. Instead **** requested she select something that was ready on island referring to the contract, the final selection of the tile was entirely *****'s choice so long as it was material that did not need a special order.

   

  Because of the unpaid invoice, this situation led to mitigation and the need for lawyers to assist. Before such mitigation Beyond Builders did everything possible to negotiate and make amends peacefully and fairly. 

   

  This BBB complaint is a poor representation of the situation and leaves out pertinent information that a viewer should have to make any fair judgement.

  Customer response

  07/04/2024

  I have read Beyond Builder's message and everything in the letter relating to my actions are totally false and untrue!!! I will address their lies as follows:

   

  1.  Project was halted for 2 months because I berated and harrassed their tradesmen:   I barely communicated with their tradesmen who installed the cabinets because they were young ******* men (2 of them) who did not speak English well.  When they left, I asked them if they could move my refridgerator from the lanai to the my kitchen which they did and I gave them $20 for their time.  They were happy when they left.

   

  2.  ***** is refusing payment:  I paid them $23,500 for installing 3 cabinets which were the wrong size, flooring that has a 10" deep gash in it when ********************* and his son moved the Washer/Dryer into my kitchen from the lanai.  They did not even think of hooking up the ventilation tube for me so I couldn't wash my clothes until I had someone come in to hook it up for me. Thinking back, I should have refused to pay them $15,000 after ********************* installed 2 bi-fold doors which were unfinished and had to be painted.  They were in a rush to have them installed so he could collect half of the cost of the project and was told the payment was required because they had commenced work on the project.  The project was my kitchen remodel and the bi-fold doors had to be replaced by another contractor.  After the bi-fold doors were installed, I didn't hear from ********************* for a few days.

   

  3.  The harrassment towards their tradesmen was a common occurrence, so much so that a few of the men recorded the incidents to protect themselves:  I would like to hear the recordings as proof that I harrassed their tradesmen.  I noticed that the tradesmen seemed uncomfortable when ********************* was present.  On the first day of my kitchen remodel, a man and a lady came to my home with ********************* to demolish the existing cabinets.  My dining table had to moved to the side so they had room for their equipment.  First words from ********************* were " I don't think we should move the dining table because there might be a liability issue if we damaged the carpet."  The workers had a frustrated look on their faces and promptly lifted up my dining table and moved it about 6 feet away into the living room.  ********************* clearly has control issues.

   

  4.  ********************* was treated with similar unkind behavior, specifically when the cabinets were installed:  ********************* was difficult to work with but I tried my best to stay calm because I wanted the project to go smoothly.  When the wrong cabinets were installed, he immediately Called C & C Cabinets to blame ******** for the incorrect measurements;  they had a 15 minute heated conversation and I heard it all.

   

  5.  After installation ***** wanted two of the cabinets to extend further which would mean a change order:  Before ********************* gave me a quote for the project, I told him my priorities were wider cabinets on the stove side and extending the countertop on the sink side.  He kept saying, "no problem, we can do that".  When I asked him why he wasn't taking any measurements he said, " I have the blueprints for your apartment so I don't need to measure."

   

  6.  **** agreed to do other small repairs in addition to his original scope of work at no extra cost:  I do not know of any small repairs ********************* agreed to;  he even refused to replace the unpainted bi-fold doors!

   

  7.  A change in cabinets would mean an order of an entire new set of cabinets without credit to the first set of "custom" cabinets that were ordered.  I spoke to ******** at C & C Cabinets and was told they could have replaced just the two cabinets which were mismeasured.  ********************* even offerred me $3,000 to keep the wrong cabinets in place!  I was in disbelief when he said that and I told him to fix his mistake!  As usual, I didn't get a direct answer from him so I didn't want the project to continue until the cabinet issue was resolved.

   

  8.  The cabinet ordering process was done with ***** and a designer which required *****'s approval before purchase:  Show me proof that I approved ordering the cabinets with a designer because this was never done.  Who is the designer I met with?  What is the name of this person?

   

  9.  Because of the unpaid invoice, this situation led to mitigation and the need for lawyers to assist:  I paid them $23,500 for work that had to be redone and I spent more money to have the kitchen remodel completed by another contractor.

   

  10:  Beyond Builders did everything possible to negotiate and make amends peacefully and fairly:  I have copies of text messages between myself and *************************** which proves I made several good faith negotiations with him.  My last offer to Beyond Builders (I have a copy of the letter), was to refund me $8,500 and they could keep the balance of $15,000 which they declined.  That is the reason we went thru mediation; they hired an attorney, and I regret I didn't have one to represent me because this company, in retrospect, is devious and manipulating in the way they do business.

   

  All of the above allegations against me are made up lies by ********************* and ***************************.  I am appalled that they came up with these untruths when they have no proof to substantiate them.  I stand by my initial complaint with Beyond Builders and please post this letter on your website.

   

  Thank you,

   

  *************************

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  September 5, 2023 paid $2000 sign down payment for paperwork. $15,000 for start construction on September 11, 2023. Payed midway $7000. ( ). Bought in addition using my credit cards my own toilet, tub, light fixture's faucet for shower etc in addition to money spent. $6000 is the balance for finished construction and evaluation before I can occupy. Contractor had liver cancer and poor labor force. It has illegal work done and improper installation and damages to fixtures in shower tub tiling electrical everything air conditioning system everything ruined. I over paid for the project and unable to use since September 2023. I found a contractor to replace the last contractor for them that will make all corrections and finish the job to completion. They havent contacted me since I gave them all the information videos of the issues I know of but not what I dont know of such as leaks waterproofing leveling sizing etc. so I have contacted the company Project Manager *************************************. Still waiting for a response. Work was supposed to be done in five weeks. Wet bar I paid $200 as a deposit and it hasnt been started. Its an additional charge to add wet bar. I bought in addition all the cabinets countertops wine refrigerator faucet plumbing. Outdoor deck, overhang plus window incomplete. Air conditioning will be moved for condensation leak. Electricity box will need proper wiring to power on water heater. So much work needed. I want a safe space to reside in that Ive paid for plus the additional payments to my credit card purchases. Cash deposit $200. Wet bar area unsafe. Tub and shower unsafe toilet unsafe sink area unsafe deck area unsafe trash left behind unsafe exposure to hazardous materials unsafe things exposed and not covered. They were dirty and unclean. They didnt protect any of the expensive tub toilet sink fixtures was left dirty ,stained, gunk all over dusty floors walls air. I often cleaned dust off floors. I have lots of videos. Shared with them.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩