ComplaintsforHawaii Island Experiences, LLC
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Complaint Details
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Initial Complaint
08/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business have very deceptive business practices to draw people in to listen to presentations. On about August 1 2024 I came across their advertising and signed up for a webinar. At the end of the webinar you are pushed to purchase something on the spot and are told "Sorry we can't send you the information to discuss or offer a follow up on another date." Which didn't work for us as we weren't ready to invest thousands of dollars on something we had a brief crash course on. Also as incentive they offered a 5 day 4 night vacation to any destination or a cruise. However after completing the webinar and receiving the "free gift" it's not to any destination nor is it free. There is almost $400 in fees and it is only for a trip to Hawaii. Also it says you have seven days to activate it and 18 months to use it. But once you activate it you have 10 minutes to book and complete the purchase. I feel like they use deceptive advertising to get people on the hook for their sales presentation but do so in a way they know a lot of people can't follow up on in that quick of a turn around.Business response
08/16/2024
Aloha,
It looks you may have been sent a different marketing certificate. I will send you the correct one now
Thank you
Yasser
Initial Complaint
06/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This Hawaii Island Experiences company is horrible, couldnt even get a hold of someone to schedule an orientation to possibly signup and when I did get a hold of *****************, she scheduled me on a set time of 12PM PST and then when I was already prepared to attend, she or her team changed the time at 11:50am to 12:30pm, the guy who jumped on the Zoom call (some middle aged bald man) was very rude and unprofessional. Their whole staff is unprofessional and either rude or very disorganized, cant even imagine how horrible owning a timeshare with them would be like.Business response
06/25/2024
****************,
Thank you for taking my call and allowing me to make this up to you. I apologize for the misunderstanding regarding your appointment time. I sent you an email and please just let me know when you have time and we can reschedule your appointment
Thank you
*************************;
*************
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Contact Information
1039 11th Ave
Honolulu, HI 96816-2212
Business hours
Today,7:00 AM - 1:00 PM
MMonday | 7:00 AM - 1:00 PM |
---|---|
TTuesday | 7:00 AM - 1:00 PM |
WWednesday | 7:00 AM - 1:00 PM |
FFriday | 7:00 AM - 1:00 PM |
SaSaturday | 7:00 AM - 1:00 PM |
SuSunday | 7:00 AM - 1:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.