Business ProfileforValley Isle Motors, Limited

I scheduled service for My 2010 **** Expedition to address a rough engine idle at stop lights. I dropped the car off April 4 and the 2 weeks later , the service **** determined that my car need a new timing belt and quoted me an exorbitant price of $5250.62 . I agreed due to lack of options and paid the full amount. For a month I made calls to Passan and Service Manager ******************* to determine when my vehicle would be ready for pickup. In frustration I contacted **** Motor Co (*************************** agent)and filed a formal compliant CAS-********-P8T0N8 due to lack of communicatio. On May 4 I received notice that my vehicle was repaired and ready for pickup. I went to the dealership and My vehicle was brought out very dusty inside and out. I drove the repaired Expedition 250 Feet out of the parking lot and the engine sputtered and died as the engine warning light came on . I was able to restart the vehicle and return to the service **** with my vechiclw running worse than when I dropped it off. I immediately contacted My Case worker at **** and my ************* dispute claim. The charges were reversed and my card was credited the full amount.. the vehicle remained at the service **** and very little communication was given until I got in contact with ******************* the Manager and explained on Jun 21 that they had misdiagnosed the problem with the vehicle and needed a specialist from the Mainland to fix my engine. I explained that I wanted my vehicle back in working order so that I may return to work as a Handyman. It was explained to me that parts and diagnosis would take much longer. I called on Aug 11 and demanded my vehicle returned to me. When I arrived it took 45 minutes to find my vehicle . The Expedition was covered in Dirt inside and out. I started the vehicle and it ran tougher than when I dropped it off and Now the engine warning and electrical system warning were both on. the $5250.62 charge was reinstated and NO remedies offered. On Oct 18 engine exploded.