Customer ReviewsforValley Isle Motors, Limited

Don't ever use their service for anything!My truck had been in the shop following theft for over 5 (five!) months. The only damage was replacing wiring harness, cameras, gps module, and the windshield. There was some minor body damage too.Unfortunately due to electronics involved, I was told to get service at the dealership.The dealership completely forgot about my truck for the first 3 weeks, unable to provide even an estimate. They actually admitted to forgetting they had the truck, but did nothing. It then took them 5 more months to get all the parts. The windshield reportedly arrived damaged (twice!), at that point I would imagine they would have gotten the windshield from an auto glass store around the corner, which carries F-150 in stock.Once returned to me, the body damage was still not fixed, despite my repeated reminders about the dent. They've done some questionable repairs, such as replacing almost new battery, replacing the tire. I'm sure there were other items to **** up price.The truck was returned to me disgustingly dirty. Despite charging almost $17,000, they have not even changed oil, or did safety, which expired while the truck was in the shop.During the entire time, the dealership was not responsive, the service department never returned calls, I had to check every time in person. If you have an option, do not deal with dealers, look for independent well reviewed shops.

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We do appreciate feedback from our customers, thank you for giving us an opportunity to respond. It is our goal to have our customers completely satisfied with our work, and our communication. Reviewing your visit does help us improve our processes for the future.
To clarify, we communicated with your insurance company to amend their original estimate as further or previously unseen damage was found. This was needed multiple times with your vehicle. What appears to any customer as a simple repair can be very challenging. The original delay was due to working your vehicle in without an appointment. 
Further, the windshield we needed to replace came in damaged from shipping twice. Twice! I agree that this is unacceptable, but weve found this more common than we would like. Each new shipment took nearly a month to get here. (This is a third-party shipping company, not our company). That is not uncommon. The glass store does not stock every windshield, or we would have happily used them for your vehicle.
The tire we replaced was damaged during the theft, it was not safe to drive on, it was replaced properly.
The battery, however new, failed our test. We did not replace it without permission, and we had test results showing it was a failed battery. 
Your insurance company did work with our department and paid the industry standard for all repairs without dispute.
The vehicle returning dirty, the missed safety check and oil change is also not acceptable, and in discussion this with my team, we missed these items. We do apologize for that.
Wed be happy to detail your vehicle, perform the safety check and maintenance service at no charge to you.

Hi,Thank you for the response. I appreciate your understanding of the situation and the kind offer. Maybe the body shop can fix the dent at the same time (once approved by the insurance).How do I schedule this service?