ComplaintsforOutrigger Kona Resort and Spa
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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 3/24/2023 I authorized a charge of ********* for my daughter's wedding. I instructed the people at the Outrigger Kona Resort not to use my card for any other charges. On 3/31/2023 I was notified of an unauthorized charge of ******* from the Outrigger Resort. I went down to the hotel and spoke to the manager . He was unable to tell me any details of the charge or why it was put on my card. I did not authorize this charge nor did I receive any details , receipts or explanation of any charges from the I instructed the manager that this was not authorized and that I would be filing a dispute with the credit card company. He stated that he had called ***** but no answer. He left her a message asking her to contact me about this charge. I did not receive a call or any other communication.I filed a dispute with the credit card company.The claim number is *********. I did receive credits on 03/29/2023 for $1,281.46 and for $1,161.74 on 5/19/2023 from the outrigger ********** back to my card. Outrigger ********** did a credit reversal on 5/10/2023 for $1,281.46 On 6/6/2023 I sent an email to ***** regarding the credit reversal. Her response is below.**************,Our system shows in FreedomPay that refund of $1,281.46 has been processed to your card on file VISA2725 and there was no reversal of this credit. You will need to contact your bank as the refund went through on 03/31/2023.Please let me know if I can further assist.***************** I sent her a copy or the credit reversal with this statement to her.I already contacted the bank and they reversed the credit back to the outrigger account on 5/10/2023. They sent me to you.Her response on 6/7/2023 is below.**************,I suggest you call the bank or credit card company and show them the documents that my accounting team attached in last email. Sounds like there is an error somewhere between your credit card company and your bank.Initial Complaint
11/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
42nd Anniversary Trip to ****** Itinerary ************** Sept 23, 2022 leaving ******* ***** at 10:10am on ****** Airlines flight UA253 the plane had mechanical problems had to be delayed several times then cancelled and reschedule at 17:30pm. This caused ** to miss the connecting flight in ******** to **** until next morning 06:30am to ****. Flight UA7816 on ******** Airlines HA 338 {UA}. We missed out on daytime hours the 1st of 6 days the other 5 were reserved at the Hilton Grand Vacations **************** Hotel at *********************************************** all else went smoothly the Problem the Outrigger has refused to refund ******** of $248 because we miss checking end
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.