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Find a Location

Pro Solar Hawaii & Electrical Contracting has 1 locations, listed below.

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    Business ProfileforPro Solar Hawaii & Electrical Contracting

    Solar Energy Design

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers instillation of solar panels, for residential commercial, and industrial application.   https://youtu.be/wz51glL-440

    Business Details

    Location of This Business
    p.o.box 296, Kailua Kona, HI 96740
    BBB File Opened:
    5/23/2006
    Years in Business:
    21
    Business Started:
    1/27/2003
    Business Started Locally:
    1/27/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • ProSolar Hawaii and Electrical Contracting C-24559 since 2003
    • Thompson, Ryan A.
    • Pro Solar Hawaii
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Ryan A. Thompson, Owner
    Contact Information

    Principal

    • Mr. Ryan A. Thompson, Owner

    Customer Contact

    • Mr. Ryan A. Thompson, Owner
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/30/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On October 20 - 30, 2019, I purchased a residential solar photovoltaic system from Pro Solar Hawaii LLC to be installed in ******************************************************************. I paid the full amount of $44, 487.20 for the system with 3 check(s). The system was supposed to save me @ $400 to $600 dls a month since the electrical bill would be just below the $200 a month.On 10/24/2019 the system was installed but then the system it did not work for almost 4 months because according to *************************** he forgot to turn on the system. The electrical bills were atrocious reaching only on one month $1200 so I asked him to stop by to check the system which he did on 2/25/2020 then he stated that he had forgotten to turn on the system that has been off for 4 months. The ***** bills continued reaching out $600 - $800 dls a month. I contacted Mr ****************** one more time then he said that he was off the island and then he would contact me as his return. I never heard from him. Then in 4/2020 all traveling stopped to and from Hawaii and inter islands. When I spoke to him he said that he could not travel inter island due to the pandemic. He said that he would contact me but again he never did. On 10/4/2021, I contacted Mr ****************** again and he text me back stating that he had covid in 8/14/2021 that he had laboratory paperwork as proof and could not do anything because he was off the island. The laboratory paperwork shows that he was seeing at the lab on 9/29/2021 in ****** ****, Hawaii.I ask him to find a solution to the ongoing problem in 2 texts. Then he said that he was body was not in shape to take abuse from customers and he text me back with threatening remarks. He stated that any more texts from me it would be considered harassment and that was his final warning. I contacted Mr ****************** on 9/14/2022 and said he was booked solid thru January. He refuses to fix the faulty system that he installed in 2019 that shows his lack of professionalism and principal. More info upon request.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kevin B

    1 star

    10/27/2023

    Me. **** A Thompson collected $15000 for my solar project and after 10 months of trying to get the job done he apparently has closed his business and skipped town with my money and nothing done on project. Have made a police report.

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