ComplaintsforParadise Helicopters
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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On January 14, 2024, we purchased 4 tour flights from Paradise Helicopters for $2115.76. These were scheduled for July 1, 2024. On May 15, 2024, we called, emailed, and texted to cancel the flights because of weight restrictions. It was then we learned that the business closed on May 4, 2024 and suspended all operations. We want a full refund of $2115.76. We waited 24 hours to hear from Paradise Helicopters and then proceeded to file with the BBB because there has been no response from company representatives.Customer response
05/17/2024
Paradise Helicopters has reached out to cancel our flights on 5/17/2024. They said refunds would take 7-10 days to process.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.