![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHailama Designs LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 4/21/24, I purchased a dress from Hailama Designs via their ******** page. I have purchased from them previously. The total for the item was $70.82 which I promptly paid for. I contacted them via ******** Messenger as there was no shipping address space. I provided my mailing address. On 4/27/24, I still did not receive a shipping notice of my item. I contacted the business via Messenger again and did not receive a response until 5 days later on 5/02/24. I was told my item was sold and asked if I wanted a replacement. I picked a replacement and was told I would receive a refund as the item replacement cost less. On 5/03/24 t he replacement item was shipped out. On 5/06/24 I had not received my refund and had to again message the business. I was told my refund would be $20.95. A screen shot of the refund was sent to me and I saw the amount pending in my account. On 5/08/24, the refund disappeared from my account, I waited to see if it was going to post and it did not. On 5/10/24 again I messaged the business to check on the status. No response. On 5/13/24 I messaged again and got a response on 5/15/24 saying it went through on their end. On 5/17/24 and 5/18/24 I messaged the business again and have not received a response. I initiated a dispute with my bank. Although a small amount of money, I shouldn't have to beg to get my money back. I also was not given what I originally purchased and did not make a fuss. Ignoring the matter is my concern. I definitely will not be doing business with this company again after this type of treatment.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
74-5107 Uhiuhi Pl
Kailua Kona, HI 96740
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.