ComplaintsforMEDCAH, Inc.

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They just call and call and call and call and call and call and call and call to a level of HARASSMENT!!

  

  Business response

  07/10/2024

  We do not have enough information to identify an account referenced by the consumer.

  Please provide more details and we will respond appropriately.

  Thank you.

  *********************************

  President, MEDCAH

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MEDCAH continues to call me and demand to know who I am and is looking for an LLC I own. I will not confirm it is my LLC without them confirming who they are. They keep giving me the name *************************** it will not say the name of their company or what they want. I looked up the number they call from ************ and it led me to the complaints against them as scammers. They really need to atop harassing people

  

  Business response

  10/12/2023

  MEDCAH is a Hawaii-based collection agency doing business in Hawaii since 1974.  We are not a scam.
  

  As a collection agency we take compliance very seriously. We are sensitive and take great measures to not release personal information to third parties. In this case, MEDCAHs employee was following company policy to not divulge personal information. ******************** did not confirm that she was associated with the account in question. Employee ended the call without releasing sensitive information.
  

  Subsequently,MEDCAH received a call with a caller ID number of ************** which was assumed to be from ********************, which could be taken as a verbal threat to MEDCAH and MEDCAHs employee.

  Provided here as an attachment is a copy of the creditor's billing statement.

   

  Customer response

  10/20/2023

  Why are these people allowed to torment people like this?? They are calling about an LLC that can't have a medical bill because it's not a person. This is TOTAL SCAM! They won't provide a bill. They KNOW THEY ARE SCAMMERS! Why aren't you doing something? They are NOT a legitimate business. 

  Please help! 

• Initial Complaint

  07/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I dispute this a awhile back and it came back again saying I owe money .I doing a written statement to them hoping they don't ***** t me saying I owe anbill

  

  Business response

  07/21/2023

  This account has been verified as due and owing by our client.  Attached is a copy of the itemized statement.  If there is a dispute, please provide further information so that we can assist with the resolution.

  Mahalo.
  

• Initial Complaint

  01/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was contacted by Medcah, **** for a collection of $137.00 for a claim from an anesthesiologist firm. Four individuals who are employed by Medcah, ****, ***** (no last name provided), Pua (no last name provided), ***************************, and Collections Manager ***************************, were unwilling to provide any information about their client, the claimant who referred the bill. I believed that I had previously paid that bill pursuant to a dispute I had with my HMO, therefore I asked for supporting information such as the service date, the contact information such as address and phone number of the company, and I was told by Medcah, **** they were not able to tell me that information. I was hung up on three times, once by ******, once by ***, and once by ***** when I supposed to be transferred to other branches. I made numerous attempts to make payments while on the phone with these individuals and experienced a disturbing level of animosity. The secrecy of the employees made me very uncomfortable providing my payment information, and led me to believe that it was a telephone scam.

  

  Business response

  01/24/2023

  I appreciate the opportunity to address the concerns of ***************** 

  I have reviewed the complaint and our files.  I am sorry that ****************' experience with my company was unsatisfactory. I understand that she requested contact information on our client.  For reasons that best serve our clients, we have a policy to not provide our clients' contact information.  Our clients prefer that we manage the accounts they have placed with us for collection and obtain additional information from our client directly, if needed. This process was reviewed with our agents as a reminder and teaching moment.

  We have obtained a copy of the client's bill for **************** and have attached it here for her review.
  

  This matter has been paid and is considered closed.  No further action is required nor was any account information provide to the credit bureau.

  with aloha,

  *********************************

   

  Customer response

  01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I would hope that MEDCAH, **** reconsider and amend their policy to decline to provide information about their client while demanding payment. This practice would lead any reasonable person to believe the customer service agent is committing fraud.   
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Medcah continues to try to collect on a debt that was discharged in bankruptcy. Filed a complaint with CFPB who contacted the company and said the debts were discharged and the contact would stop. The company responded to cfpb on 12/15/22. Continuing to receive calls weekly on same debt 12/2022,12/28/22 and 1/4/23 respectively. I would request the company STOP contacting me about a discharged debt.

  

  Business response

  01/17/2023

  Thank you for providing us with this information.  

  Our research shows that 808-xxx-1004 was called in the attempt to reach another party, not the party filing this complaint and not associated with a debt discharged in bankruptcy.

  However, with this new information, we have removed the phone number 808-xxx-1004 from *********** lists. 

  I trust this matter has been resolved.

  Mahalo.

  *********************************

  President, MEDCAH, Inc.

  ************

• Initial Complaint

  12/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is apparently a collection agency. They are saying I owe a medical bill that per the medical provider I dont owe. They are making harassing calls and accusing me of lying. They wont email me anything and are very rude.

  

  Business response

  12/15/2022

  This complaint and account has been reviewed.

  An itemized statement was sent to the consumer at the same address provided in this complaint.  The itemized statement was sent as validation of the debt.  Mail was returned to us by the postal service.  A copy is provided here for reference.

  It is our policy to close accounts whereby the consumer requests no contact.  This account has been closed.  There will be no further contact.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This debt collection agency keeps calling saying that we owe them money for a down payment they have called me twice and my husbands friend but have failed to contact my husband who this is about. I have spoken to the dealership and the loan company who have both confirmed with me that they have our accounts closed and that we owe nothing. They keep telling us to send them documentation and Im not comfortable doing that with our personal information on it when their reviews on ****** are all stating theyre a scam working out of an actual debt collection agency. Me and my husband have also not received any letters stating we owe money to loan company or the dealership.

  

  Business response

  09/07/2021

  This matter has been reviewed with the original creditor, **************************.  

  An itemization of the charges was mailed to the consumer on June 28, 2021, as requested by the consumer.

  The Creditor, our Client, states that during a conversation with the consumer on August 26, 2021, the consumer was advised that they do not owe anything on one of the two cars they purchased from Cutter.  The balance on one car is $3,000 plus interest.  The consumer asked who to make the payment to, Cutter or MEDCAH.  The Creditor advised that they could pay to either.

  As of this writing, no payment has been received.

  In the absence of proof of payment, this dispute is deemed to be resolved.

   

  Thank you.

  *********************************

  President, MEDCAH,Inc.

   

• Initial Complaint

  08/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am a US Disabled Veteran. On May 25, 2018, I had to be rushed to the nearest hospital. I have been fully covered by the VA for medical since 2012. My hospital visit was covered but I now have a collection account on my credit report saying that I owe the state of Hawaii for the ambulance. I gave all information to the hospital for my insurance. When I called the number for MEDCAH on my credit report, they told me they never received any insurance information from me and they sent letters to my address, which I never received. I explained to them that the VA covers me and it just needs to be sent there and they said they will submit a claim to the VA but it will take up to a year because they VA tends to move slow. I asked them to please remove this from collections, since I was never the responsible party to pay. It was always the VA. The collector told me they refuse to move it until it has been fully paid. This is horrible. This should not be in collections. They are predators.

  

  Business response

  08/24/2021

  Thank you for the opportunity to address the concerns in this manner.

  The account referenced here has been updated with the consumer's information for VA coverage.  The creditor, State Ambulance Service, did not have the information that was provided to the hospital at the time of service.  The Ambulance creditor has now been updated with the VA information and a claim has been filed for payment. 

  All collection efforts have been suspend pending a resolution from the VA.  When payment is received from VA, the account will be credited.  If no payment is received within a reasonable amount of time, the account will be closed. 

  The consumer will not be held responsible for payment of this account. A deletion request has been submitted to the credit bureau, as in standard procedure in matters such as this.

  I trust this matter has been resolved.

  Mahalo.

  Genevieve *******

  President, MEDCAH, Inc.

   

  Customer response

  08/24/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

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