ComplaintsforBan-Nix Home Medical Equipment
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Complaint Details
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Initial Complaint
01/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I rented a beach wheelchair for one week for my son in law, who would be visiting over the Christmas Holiday, starting Dec. 23. The first opportunity we had to use it was Dec. 27. When we tried to use it, the frame tilted forward resting on the front wheels which made it impossible to use. We did manage, with one of us pulling and one pushing to get him out on the sand for the one day but it took a ridiculous amount of energy. Since it was the holidays, we didn't want to waste the 3 to 4 hours it would take to return it to Kamuela when we could be with family. Needless to say, my son in law was very disappointed in not being able to watch his kids at the beaches for the rest of his vacation. We didn't call them because we assumed it was a faulty product. When my daughter and the family left the island, I returned the wheelchair and asked for a refund since it wasn't usable. The person at Ban-********************, showed me that it was necessary to remove a ****** pin, pull up on another pin and swivel the front wheels 180 degrees to they were ahead of the frame. I said that it would have been nice to know that at the time of rental or be furnished with instructions. He said that since we had it for a week and didn't call them, he wouldn't issue a refund. I sent an email to the owner and got the same reply, no refund, despite the fact that they gave it to us in an unusable configuration with no instructions, and we got pretty much zero use of it. It's pretty obvious that they are only focused on the bottom line and could care less about customer satisfaction. They took zero responsibility for giving it to us in an unusable condition. Total cost for nothing, $204.19.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.