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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Business pressured me into signing a nonrefundable deposit form in order to reserve/order a car. No car was ordered or specific time table given on when a car would be ordered and delivered. Ended up deciding to purchase a vehicle from another dealer and Honda Windward refuses to refund the deposit.Business response
01/04/2024
Sir,
You signed a non refundable deposit agreement which which you provided to BBB that clearly states that you will not get your deposit back for any reason and if you cancel this order, Honda Windward will keep the deposit.
Aloha
Customer response
01/04/2024
Complaint: 21095208
I am rejecting this response because: this is illegal. I have filed a complaint with the *** and will also be contacting the State AGs office regarding this matter.
Sincerely,
*******************Customer response
01/08/2024
Aloha,
Would like to further explain the situation and background behind my complaint. Although, Honda Windward appears to have an excellent rating with the BBB, you should really look into their business practices and dissatisfaction from other people who have had poor and unfair experiences with them. A car purchase is an extremely large purchase and sometimes people change their minds after having time to reflect away from the high pressure sales environment from car salesmen. Thank you for considering my complaint and appreciate any help you're able to provide. Mahalo.
Initial Complaint
06/01/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
This is the second year they have failed to turn in the plates for the vehicle I traded to them in 2021, leading to a ******** Property Tax being owed by me.Business response
06/02/2022
SIR,
The vehicle you turned in to Honda Financial was turned in with ****** license plates ******. I have attached a scan of the registration you turned in.
Per attached letter, This is an issue between you and Honda Financial Services.
Aloha
*****************
General Sales Manager
Tell us why here...
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Contact Information
Business hours
Today,9:00 AM - 9:00 PM
MMonday | 9:00 AM - 9:00 PM |
---|---|
TTuesday | 9:00 AM - 9:00 PM |
WWednesday | 9:00 AM - 9:00 PM |
ThThursday | 9:00 AM - 9:00 PM |
FFriday | 9:00 AM - 9:00 PM |
SaSaturday | 9:00 AM - 9:00 PM |
SuSunday | 10:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.