ComplaintsforAdvanced Technology Associates
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a work at home web class. If I did not like the class, I could request a full refund. I have been trying to get my $255 refund since May. They emailed me that their Stripe payment account was locked and they could not give me a refund. I contacted Stripe support and they said to have the vender contact them to have their account fixed so they can give me a refund. They must not have contacted the Suport at Stripe because they are still stating that their account is frozen and they can not give me a refund. They told me to file a claim with my bank and they would not dispute it and I could get a refund that way. **************** refused to file a claim because I waited a week to request a refund. From: Innovativez <*********************************>Sent: Monday, August 15, 2022 6:37 AM To: *********************** <***********************>Subject: Re: refund Hi ****** *********************************,Please be advised that the vendor already tried to do everything to process the refund but failed due to the restriction on our account.Stripe has ?our funds on hold and the only way for you to get your money back is through disputes/chargebacks.?Kind regards,******* Support 13778:1879740 ?You replied on Sun 8/7/2022 11:19 AM You replied on Sun 8/7/2022 11:19 AM Innovativez <*********************************>Hi ****** *********************************,We apologize for the late response.?We have notified the vendor about your request to find another way to refund you.We will let you know once we receive a response as soon as possible.?We apologize for the inconveniences caused.?Kind regards,******* Support ou replied on Sun 7/10/2022 4:51 PM You replied on Sun 7/10/2022 4:51 PM Innovativez <*********************************>Hi ****** *********************************,We apologize but we don't do direct transfer.?Please proceed and file disputes/chargebacks on your transactions so you can get your money back as soon as possible.?Thank you for your understanding and regards,*******************Customer response
10/04/2022
45-302 ***********., *******, **, ******** **********
Phone: ************** / Fax: ************** Email - *******************Business response
10/08/2022
Tell us why here...
Aloha BBB,
Received a complaint from BBB. It is a complaint originating from ****************************** We have no idea what this is about. We do not offer a web class for $255. We never had a Stripe account to receive the funds she indicated. There are more than one independent company that are named Advanced Technology Associates. It sounds like a firm by the same name received these funds,perhaps that firm went bankrupt. A long time ago I looked up the name and if I recall correctly there was another firm in ********, and perhaps elsewhere, but no others in ******. This complaint is directed at the wrong company, we are at all not involved with this. Plus our name includes ****** at the end.
********************************, Owner
Advanced Technology Associates ******
45-302 ***********.
*******, ** 96744-2819Customer response
10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.