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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Installed acs in 2019. So far we had so many issues. We had to replace 2 acs 2 times and 1 AC once. Now they all need to be replaced again. Next year our warranty is finished and they wont do anything after that. The acs never worked from the beginning. Isnt there a lemon law or something to help me. I dont want new acs that wont even last another year. They said they can give me $900 to replace or if I want to rip out and change AC brands. Which she even said she wouldnt blame me if I wanted to. If I want to replace them I still pay $1500 out of pocket. If i change brands it will be about $17,000. Its beyond frustrating. When our son was only 4 months old the Freon flooded our room so badly the smoke detector when off in the middle of the night and you couldnt see well. I have headaches all the time and Im worried that the leaks could also affect our health.Customer response
09/22/2023
Sorry for the inconvenience, but we actually just came to an agreement with Carrier. So right now we are dropping the complaint. But they really should not be an A+ business.
Thank you,
***
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Contact Information
2060 Lauwiliwili St
Kapolei, HI 96707-1833
Business hours
Today,7:30 AM - 4:00 PM
MMonday | 7:30 AM - 4:00 PM |
---|---|
TTuesday | 7:30 AM - 4:00 PM |
WWednesday | 7:30 AM - 4:00 PM |
ThThursday | 7:30 AM - 4:00 PM |
FFriday | 7:30 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.