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ComplaintsforDK Visuals Hawaii
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 6, 2022, I scheduled a newborn photo session with ***************************** of DK Visuals. Once complete the pictures will be emailed. On April 23, I followed up with ******** because I had not received the picture gallery. ******** responded the following day and advised the photo gallery will be emailed in the next day or two. On May 8th, I never received the gallery, so I reached out to ******** again. ******** responded and advised she emailed the gallery. I checked my email and junk email but still to no avail. Note: DK Visuals was the photographer for my maternity session, so I am familiar with the email process of the photo gallery.On May 15th, I contacted ******** because I never received the picture gallery and she sent me a direct link to access the photo gallery.Upon reviewing the pictures, the first two pictures my daughters head was cut off, the next pictures had high exposure and the contrast was too bright, the remaining photos you can see the couch on which ******** used to prop the baby for pictures. The pictures looked rushed, unedited, and unprofessional. On May 16th, I contacted ******** and expressed my dissatisfaction of the pictures. ******** apologized and advised these were not the only photos from the session but the ones she selected. She also mentioned the photos were available but her communication and ability to follow up was delayed because she was out of town for work. She offered a reshoot. I expressed to ******** too much time has passed to reshoot newborn pictures. (Most newborn pictures are taken within the first 14 days of birth and my daughter was almost 2 months old.) I have lost the memories of my newborn baby. I requested a refund of $250, which is the amount paid for the newborn session. However, ******** never responded.I contacted ******** several times (May 15th, May 17th, May 18th and May 19th) and no response. ******** has ignored all contact and made no attempt to resolve the issue.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.