ComplaintsforHerbie's Photography
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
During the 2022-2023 school year we purchased school photos for my daughter (package C, paid cash for $32.00). She took photos at school. Towards the end of the school year, photos were distributed to the students. My daughter did not get her photos that day. I called the office & was told to wait 1-2 days, as it was possible it was mixed with another classes. I waited 1 week & checked with the office, who informed me that they did not have her photos. They gave me a contact number for Herbies. I called & spoke with someone who indicated that her photos would be reprinted & dropped to the school office. They asked that I give them 1 week because they were extremely busy. I agreed. To date we have not gotten any of my daughters photos. I have called the business contact number *************) multiple times (over 5+ times) & left voicemails each time asking for a call back & resolution. I have yet to hear back from someone nor have we gotten my daughters photos.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.