Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Read their reviews and look into them. I don't trust BBB, but this business needs to be reprimanded and customers need to know to avoid them. However, I don't want to waste my time writing a ton for you to do nothing, so just dig into them. Fraud, poor practices, bad service, etc.Business response
07/25/2022
This complaint is from a guest whose party was removed from our tour for safety reasons. After being given safety instructions prior to the ride, a portion of the party broke the rules and endangered themselves and the rest of the group. That portion of the party was removed. While the supervisor was handling the situation, the other part of the party also broke the rules, causing the supervisor to be sprayed with rocks, scarring her glasses on impact. They were then also removed from the tour. The parties were not given refunds as we feel there should be no reward for bad behavior.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3477A Weliweli Rd
Koloa, HI 96756-8546
Business hours
Today,6:00 AM - 5:00 PM
MMonday | 6:00 AM - 5:00 PM |
---|---|
TTuesday | 6:00 AM - 5:00 PM |
WWednesday | 6:00 AM - 5:00 PM |
ThThursday | 6:00 AM - 5:00 PM |
FFriday | 6:00 AM - 5:00 PM |
SaSaturday | 6:00 AM - 5:00 PM |
SuSunday | 6:00 AM - 5:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.