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Find a Location

Sewer Solutions has 1 locations, listed below.

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    Business ProfileforSewer Solutions

    Septic Tank Cleaning

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers: septic tank pumping and cleaning, cesspool pumping and cleaning, grease trap pumping and cleaning, grease interceptor pumping and cleaning, free cooking oil pick up with grease trap services, lift station pumping, cleaning and repair, sewer treatment plant pumping and cleaning, sewer line rootering cleaning, snakeing, high pressure line jetting, video camera sewer line inspections.

    Business Details

    Location of This Business
    PO Box 262, Kurtistown, HI 96760-0262
    BBB File Opened:
    11/1/2012
    Years in Business:
    12
    Business Started:
    4/15/2012
    Business Started Locally:
    4/15/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Barros, Shawn A.
    Business Management
    • Mr. Shawn A. Barros, Owner
    Contact Information

    Customer Contact

    • Mr. Shawn A. Barros, Owner
    Additional Contact Information

    Fax Numbers

    • (808) 935-8280
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I have tried to pay this business for services rendered since the service was provided on 5/13/21. Sewer Solutions removed a root from an accessible cesspool that caused sewage to back up into the house. On that date, the provider, *********************************, did not know what to charge for the service. At the time, I had a check ready to pay for the service. They never contacted me, and I learned later that though the root got cut, the workers left it in the yard and did not remove it. The tenants had to dispose of it themselves. The same problem recurred in July 2021, two months later. I called the number leaving a voice message, and no response back. I had to contact another company to fix the same problem. That company charged $150 for cutting the root back so it would not grow back into the cesspool, disposing of it, and providing information on poisoning the root to prevent another root from growing.Later in the week, someone I thought represented Sewer Solutions called and asked if I needed service. I said another company had to fix the same problem that occurred in May, and I wouldn't need their service. I provided my email address since I never received a bill for their work. I never saw anything from them until December 2021 - the bill came from **** PUMPING, not Sewer Solutions, for $340.31 for a service neither company provided. I contacted the BBB and spoke to *****, explaining the situation. I didn't want to blemish the company's record with a complaint, so I sent a check for $175 via **** with a tracking number explaining my position. The check came back "not at this address." After going to where I sent the initial check without results, driving around town, and looking for the other addresses listed for the business, I finally resent the check to the only remaining address, a PO Box with a tracking number. When it did not come back, I thought this was finally resolved until 1/20/23, when another invoice from **** PUMPING came to my inbox.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

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