Customer ReviewsforLa Belle Ame

This business puts you in a back room with a high pressure salesperson who won't let you out. My husband and I are 76 and 77 years of age. We felt bombarded and were exhausted. Facial products kept getting put on our faces where we felt we could not get out. We actually felt trapped and were tired. After more than two hours of being harassed and declining we unfortunately relented just to get out of there. We were handed an envelope with documents from Splitit inside along with the sales receipt. No one at any time told us we could not cancel our transaction. We left the store with no product. The next morning we called the salesperson to cancel the transaction and to stop the shipment of any product. He said he would get on it and help us. Days went by with text messages and phone calls but no resolution. We felt like nothing was being done. They tried to deliver packages to our home but we refused them. We have filed a Customer Claim Form with the company and called Splitit to hold on the transaction. Splitit says they can cancel the transaction when they get authorization from La Belle Ame. We have also filed a Consumer Complaint with the State of Hawaii. We want the transaction cancelled to release the hold on our credit card. This company is unethical in its business practices. To take advantage of elderly people and pressure them into a contract is wrong and then to not allow a cancellation is like theft.Would not even give this company one star but at least one star is required to submit this review.

Dear Customer,We are truly sorry that your experience at our store did not meet your expectations. We serve thousand of customers every month, Women, Men, elderly and young. we DO NOT take advantage of our customers, regardless of their age, any otherwise suggestion is baseless and false. I strongly urge you to reach our ********************* and we would love to look into your claim and address it specifically.

Hard core sales pitch and no warning about their cancellation policy just a quick sign here, initial here thing I started to try to cancel my order the day after purchase! They ignored me, ignored my texts and phone calls and, after 3 attempts to deliver their product (they sent to wrong address twice), I got it anyway. I immediately gave the package -unopened - to ********** to return. Ive tried texting them, calling them, etc., as well as disputing the charges with my bankall to no avail! They are insisting on charging me almost $5000 for a product I tried to immediately cancel - and that I returned unopened - and Im still fighting them! Dont fall for their hard core sales pitch!

Dear Customer, We are truly sorry to hear that you are not happy with the experience you had with us. Our records indicate that you did communicate with us and that you were answered and even offered in good faith a settlement to resolve this, which to this moment you have not responded to. While we acknowledge that it is impossible to successfully saticfy 100% of our customers, it is important to note that we do serve thousands of customers every month and that the vast majority of them are happy with both their purchase and service they received. The very few unhappy customers are not a valid rep ********** of our practice.I strongly encourage you to reach us directly and discuss the resolution previously offered to you.

This is a scam place, they will take you for everything, and you can't get a refund..... DO NOT GO HERE!!

Dear Customer, we are terribly sorry to hear that your experience at our shop did not meet your expectations. . I strongly encourage you to reach a customer support at either the phone number or email address provided on the receipt given to you at the time of purchase. We will do our best to help.