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Find a Location

Lihue Veterinary Hospital has 1 locations, listed below.

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    Business ProfileforLihue Veterinary Hospital

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company is a veterinary hospital

    Business Details

    Location of This Business
    3113 Oihana Street, Lihue, HI 96766
    BBB File Opened:
    5/13/2004
    Years in Business:
    31
    Business Started:
    5/28/1993
    Business Started Locally:
    5/28/1993
    Business Incorporated:
    5/28/1993
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Lihue Veterinary Services. Inc
    Business Management
    • Ms. Lynn Haas, Manager
    • Mr. David E Haas, President
    • Mrs. Barbara J. Haas, Vice President
    Contact Information

    Principal

    • Ms. Lynn Haas, Manager

    Customer Contact

    • Ms. Lynn Haas, Manager
    Additional Contact Information

    Fax Numbers

    • (808) 245-3755
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Judy P

    1 star

    07/30/2024

    I had a similar encounter with the new staff and owner of Lihue Vet. ************ and staff are no longer there. I had been with Lihue Vets since 2009. During that time, there were no issues with making monthly payments. I always paid my bill in full when I stated and never became delinquent. Plus I was given a 'senior discount' on all service. However, during a well check in April 2024, for my dogs vaccines, I was given a link to make payment. I proceeded to make payment using this link and it kept 'spinning' and I was not able to cancel and restart. I called and let the rude and unfriendly office staff know that I will mail a check for 1/2 of invoice and the balance within 10 days. They were not happy about this and stated that I am not adhering to the 'new' policy. The patrons of Lihue Vet were not notified prior to new ownership and basically found out when they made appoints or word of mouth.Secondly, I requested a refill for my dogs ** at the ****** Pharmacy. I received a call from the pharmacy that the refill had been denied. I called the vet and spoke with an EXTREMELY rude and condensending office staff. She stated '*********** is no longer there and the decision NOT to refill was not his to make. She also stated I was disconnected as a client. I asked why I was not contacted prior regarding this and she stated because 'we don't have to'. Moving forward, I did find another vet clinic and have an appointment 1 month from now. In the meantime, my dog will not have his daily prescription. As a courtesy, new management should have refilled the ** and notified me.This new management is a ******************* on the outstanding 36 years of service ************ and staff have provided. Not to mention the way the new office staff interacts with clients, which is unprofessional, nasty and rude.

    Local BBB

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