ComplaintsforE&A 808 Repair

• Initial Complaint

  06/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted E&A repair to fix a PS5 console and was quoted $175, which I agreed to. When I got my console back, I noticed scratches and what looked like grease on it. **** claimed it was dropped off like that (which it wasnt) he also charged me $200 ($25 extra) and said he made a mistake and mixed up the price with another console he had to repair. After a lot of yelling and arguing, he agreed to bring new skins to replace my scratched one. Against my better judgement, I just paid him the $200 plus tax to get my console back and now he is not returning the $25 he overcharged me and not replying about the new skin he promised to replace the one he damaged. I should add, he also said if I was late to get my console, I would be charged a late fee and he came 45minutes late! I do have this on on text messages

  

  Business response

  06/22/2024

  **********************;

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5-8-24, **** came to my house to diagnose/repair a PS4. He was late after he told me what time he would be there, but he notified me and I said ok. I had to put a deposit with my credit card and was later charged $110.20. A week later I was informed it would cost another $200 to fix and **** related it wasn't worth it, but he would fix it if I wanted. I agreed not to fix it, but wanted it back. He related he would have to call me back and never did. I text him and asked if he was gonna return it and we agreed on a date 5-21 3:30 to 4....I was told I would be charged extra if I miss appt. Then I said I didnt want extra charges and he said he would charge $70 more for being beligerent if I argue. On the 21st around 4 he informs me he has to miss the appt. due to his childs recital. He told me family is more important and again told me I would be charged more for arguing. I offered to pick up the PS4 but he said no and he would call back. I havent heard from him since.

  Customer response

  05/30/2024

  **** just came to my house, 5-30-24/1500 hours to return the console.  As he opened his rear hatch, the console falls out and cracks on the street.  He related he has extra outer cases and will bring me one.  He related he would text me later.  I have my now cracked console and will let you know when he gives me the outer case part.  Other than that there was no problem with the return.

  

  Business response

  05/31/2024

  My name is ************************* and I am the owner of E&A 808 Repair. Mr **** did bring his console in for repair and final agreement was not to fix the console and return it. I never plan on keeping a customers console if they would like it back. We have been super busy and I had contacted Mr **** after he said he wanted the console back to find out when he was available for the drop as we do mobile services only at this time because of relocation. From what Mr. **** told me he did not receive a call or text from me. I stated thats fine and we scheduled a time and day for the appointment. I then reminded Mr **** about our policy (which he signed a form stating he agreed to all store policies) for missed appointments and the fee associated with them. Mr **** then got argumentative and hostile and said he doesnt want to pay anymore. I stated to him that I was not gonna charge him as long as he didnt miss his appointment and that I remind all customers about this policy regardless who they are and that I wasnt saying he would definitely be charged more. The day of the appointment there were some issues not in my control that caused me to fall behind on my appointments and I couldnt make it to Mr **** before my daughters band concert. I right away contacted Mr **** and apologized for the inconvenience and told him I would have to reschedule him for another day. Again Mr **** became hostile and argumentative and gave a hard time about him being charged for a missed appointment fee if he missed the appointment and now I was missing the appointment. I explained to Mr **** that there is a difference with him missing the appointment and my company missing the appointment because we are the ones wasting resources to deliver to him and him miss an appointment where as if we had to change the appointment he wouldnt be wasting resources. Mr **** tried to argue with me about it and I told him I would not get into an argument with him about it and reminded him about the policies he agreed to also including there being an additional fee of ***** to customers that were being hostile and belligerent towards me or anyone in the company. I put this policy into effect because in my field of work there are way to many issues with unruly customers and I was having to call the police too many times to help prevent that I put the policy into effect. I then told Mr **** I would find a day and time when I knew for sure I would be able to drop the console off and we ended the conversation. The console was returned to Mr **** on 5/30/2024 at approximately 3pm. I informed him there would be no more charges/fees he would have to pay at that time.

  Customer response

  05/31/2024

  I did not get hostile with ****, I just questioned his miss appointment hypocrisy.  He has no concept of customer service.  Apparently he has treated customers like this before, I seen on  a yelp post.  Wish I saw it before this.  Oh well....I learned a ****** and will never deal with this company again.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 7/22/22, I made a Venmo payment in the amount of $225.13 for iPhone screen replacement, to which $110 was for service fees and about $115 was for parts. The screen stopped working 5 weeks after that and was still under warranty, but I opted to pay for a higher quality screen at a price of $180 that was paid through Venmo on 9/4/22 with the understanding that the amount I paid for the first screen would be credited back to me once the vendor approved the warranty. After ****, the business owner, attempted to replace the screen for the 2nd time, it failed to work and he suspected it was a bad screen and offered to refund me for both screens at a total of $295. This refund was offered on 9/12/22 and he stated that it would take 3-5 days. I followed up with **** on 9/16 and he stated that he was still waiting on the money to go back into his Venmo account. I followed up again on 9/19 and he stated that he has been having issues with his Venmo and he was going to go to his bank that week to see if he can straighten it out. I offered to pick up cash from him this week to expedite this refund and he agreed but said that he would go sometime this week "as soon as I have time" and said he was busy on 9/19 and 9/20. I followed up with him today, 9/21 on the status of the cash refund and his response was "I will call you when I have a chance to go to the bank...I have told you that already." I voiced my complaint to him about how an issue between ***** and his business should not be a customer problem. I stated that "I'd like to avoid filing a complaint with the BBB and writing a negative review" and he followed up with "since you want to threaten with a bad review and BBB complaint I think it's in my company's best interest to stick with the store policies..." which is to issue a refund by way of original payment only. This is unacceptable business practice and money is owed to me and I should not have to wait until he resolves his issue with *****.

  

  Business response

  09/23/2022

  My name is *************************, I am the owner of E&A 808 Repair. As stated by the customer, after our call on 9/21/22 I believe it is in the best interest of my company to strictly follow our store policies which ***************** has agree to multiple times includiing in writing. Our policies strictly state that refunds are given in form of THE ORIGINAL payment method, NO EXCEPTIONS. This is stated in our store policies which is posted clear on the wall of the shop and **************** has read and agreed both verbally and in writing that she would abide by the store polices. At this time I am having issues with my bank allowing a deposit to my venmo account so I can issue ********************* refund. I have told her this numerous times and told her I will get her the refund ASAP when I am able to. I told her my hands are tied and I cannot control what that bank or venmo do. I did tell her that I would be going down to the bank as soon as I had time (which is normally mondays) and I would take care of the issue. I even  told her that I would make an exception and go against my store policies and grab cash at the bank to issue her refund. Because this was not done within two days, ***************** got upset and decided she would try to force a faster refund and make me drop everything i was doing with other customers that deserve service also by threatening me with a bbb complaint and bad yelp review. It was at this time that I decided to stick with my polices that she already agreeded to, as the best option for my business which I have the right to do as a business owner. ***************** also had her husband call me and try to convince me to rush the refund, I tried to explain the polices and my stance on the matter but he kept talking over me like he was trying to start a verbal altercation or incident. I then told **************** I would be sticking with the store policies and he hung up on me. All conversations with ***************** about the refund are in writing now and the conversation with **************** has been recorded. This is no different than a credit card company issuing a refund and the bank taking days to make funds available in the customers account. The business owner is not force to then go against their store polices to issue a refund. I have told ***************** she will be refunded and she has a receipt showing that refund is owed. Her issue is it has taken more than 5 days which is not in my control. I plan on fixing the issue with venmo and issuing ***************** a refund by next week. Thank you for your time.

   

  Best Regards,

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩