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ComplaintsforMaui Mountain Cruisers
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Complaint Details
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Initial Complaint
08/16/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked 8 bike tours ($703.56) for 7/24/21 from Maui Mountain Cruisers and all of the bikes and safety equipment provided were substandard. My 17yo nephew was riding on a flat stretch of road when his bike broke apart and suffered significant skin abrasions. The guide/owner, ***************** aka *********************, denied responsibility for providing defective bikes and blamed my nephew for being too fat for the bike (that *** himself gave him) and my nephew's "excessive" weight caused the bike to break apart. *** also downplayed the severity of my nephew's injuries. ***** defense was unconvincing since *** provided the bike and if *** believed my nephew was overweight for it, then *** should not have allowed him to ride it. After the tour, *** agreed to provide a refund for my nephew's tour but since then has refused to follow through on the refund. I have emailed *** to no avail. I have called *** and he lies by saying the refund has already been issued. I want my promised refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.