ComplaintsforMakana North Shore Urgent Care
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
While on vacation on 10/4/23 in ***** I went to this Urgent Care for water in my ear. I was treated and released the same day. I used my insurance with Select Health and also gave them my cc information. At the time of the visit. i had met by deductible and copay maximums. I was surprised to see the urgent care charged my cc $14.66 with my deductibles having been met. I reached out to my insurance and for over 5 months they have tried to contact this provider to get this billing corrected to 0 and for the urgent care to reimburse me. Select Health has not been able to contact them. Please assist. Claim #***L939899900Business response
04/12/2024
*****, I appreciate you reaching out with this concern. I sincerely apologize for the trouble you have experienced. We have recently transitioned to a new billing provider, as we also have been unsatisfied with our previous billing provider's services. This transition just occurred on 4/1/24. I ask that you give us one last chance to rectify your concern. My name is *************************, I am the clinic's executive director. I will personally see that your billing issue is appropriately addressed. Please contact me by email, ********************************** or call the clinic and ask to speak directly with me. The clinic's phone number is ************. I hope to hear from you so that we can appropriately assist you in resolving this billing issue that you have.Customer response
04/12/2024
Complaint: 21493643
I am rejecting this response because: I would like to keep all correspondence through BBB. This has been going on since 10/2023. I would like this resolved through here. ****, its such a small amount but I have gotten no where with your facility on even underwriting the charges. Tax? I went in for an ear ache and had my ears cleaned with no medication or equipment. In and out in 20 minutes. Please explain all charges and why my cc was charged at all. I have met my deductibles with my insurance.Thank you
Sincerely,
*************************Customer response
04/16/2024
Based on this email from the provider, and the credit to my cc for 6.75, I want to close this complaint.
*************************
******************,
I received your complaint through Better Business Bureau, and I wanted to take a moment to apologize for the frustration you have experienced. We have recently changed billing providers, and I have confidence that we can appropriately address your concern. Upon researching, it appeared that $14.66 was an adjusted amount that was not collectable. Your credit card was charged $6.75, and this has been reversed from your credit card used. There is no balance due, and the visit was paid in full. This error was made by our previous billing company, and our current billing provider made the appropriate correction. Please let us know if you have any further questions or concerns. You can contact me directly, or email our new billing provider (effective 4/1/24) at ****************************.
I sincerely apologize for the inconvenience.
Kindest regard,
*************************, BSN, RN
Executive Director
Makana North Shore Urgent Care
****************************
*********************
(808) 320-7300e Information...
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.