ComplaintsforHair Studio
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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
21 March 2024 Paid ****** I went to this business yesterday to see about getting my hair done as I have a wedding today. The person that saw me looked at my hair and told me it was going to be $65. I came in today to have my appointment and no one was there in time. The person cutting my hair showed up after 30 minutes when it is supposed to open at 10 am. 10:30 am was my scheduled time. The business next to the hair studio mentioned to me and my Fianc that they show up whenever, even if there are scheduled appointments. The only number that is provided is that of the business itself so that did not help because it was for the phone inside. She knew I was getting married today. My Fianc and I have been trying to rush to get this done all day. I would like to get a refund of the extra I was told to pay.Business response
04/08/2024
Hello,
I apologize the salon did open a few minutes late due to a last minute call-out. The price you were quoted when booking was for an up-do. Based on what the stylist said, you asked for something else when you came in for your appointment. You received a silk press and deep conditioner then curled hair. I have attached a photo of the finished service. I apologize for the confusion.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.