ComplaintsforSimply Clean By Tita LLC
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Complaint Details
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Initial Complaint
07/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We attempted to use Tajali Tihpen cleaning services in May 2023 and she kept pushing back/rescheduling the date on us 3 times. When we asked to just get a refund on our deposit ($227.75) because the back and forth was too exhausting. She said she would refund us and then ghosted us. We requested a refund through the payment method we used and she declined it. As of July 2023 We still have not received a refund.Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 28th, I paid The owner, Tajali Tihpen, a $310.00 deposit for her to come do a move out clean of my house on June 8th. She asked for my address and email so she could get me a contract to sign. No contract was ever sent out and there was minimal communication from her despite me requesting a time that she would arrive multiple times. By the morning of June 8th, I had Not heard when she would be arriving so I had to hire another cleaning lady putting me out a total of $800 in cleaning fees. I requested a refund from her and she proceeded to bully me about the situation and told me Id get my money back. Almost a month later and there has once again been very little communication from her. On June 21, 2022 she told me I would get my money back within 30 days of my payment. I requested a formal contract stating the amount I would get paid, the day I would get paid, her business license number, and her signature. She told me on June 22nd that I would get the contract the next day. As of June 24th I have no received the contract or any payment.
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Contact Information
Wahiawa, HI 96786-4833
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.