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Find a Location

Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

      628 7th St Lanai City, HI 96763

    • Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

      85 Maui Lani Pkwy Wailuku, HI 96793

    • Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

      100 Keokea Pl Kula, HI 96790

    • Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

      95 Maui Lani Pkwy Wailuku, HI 96793

    Business ProfileforMaui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

    Health
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

        628 7th St Lanai City, HI 96763

      • Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

        85 Maui Lani Pkwy Wailuku, HI 96793

      • Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

        100 Keokea Pl Kula, HI 96790

      • Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

        95 Maui Lani Pkwy Wailuku, HI 96793

      Location of This Business
      221 Mahalani St, Wailuku, HI 96793-2526
      BBB File Opened:
      8/20/2020
      Alternate Business Name
      • Lanai Community Hospital
      • Maui Memorial Medical Center and Outpatient Clinic
      • Kula Hospital and Clinic
      • Maui Wound Care & Hyperbaric Therapy
      • Maui Memorial Medical Center
      Business Management
      • Ms. Marie Falcis-Pickell, Manager of Quality Assurance
      Contact Information

      Customer Contact

      • Ms. Marie Falcis-Pickell, Manager of Quality Assurance
      Additional Contact Information

      Fax Numbers

      • (808) 442-5767
        Other Fax

      Customer Complaints

      1 Customer Complaints

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      File a Complaint

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      S. K.

      1 star

      06/18/2023

      I took my daughter to Maui Memorial Medical Center on 3-31-23 for abdomen pain. They did several tests but didn't identify the issue and sent us home. They sent an invoice dated 4-11-23 for $3,023 but no record of them running it through my health insurance even though they took a copy of my card. I called them and then they sent me a new statement dated 5/17/23 which showed our insurance company paying $5,475 (significantly more than the original bill) and now I still have to pay $2,963. I sent records back to the Maui Memorial Medical Center showing the data and asking them to explain. They responded with sending me a new invoice for $3,023 dated 6-12-23 with a note if we don't pay within 15 days our credit rating will be affected. I'm trying to work with Maui Memorial Medical Center but they are not even trying and sending me threats. My request is that Maui Memorial Medical Center correctly follows my insurance and I pay 80% of $3,023 and my insurance company pays the remaining 20%. Currently we have to pay $8,438 which is $5,415 more than our billed amount! How can they get away with this, especially when they did not figure out why my daughter was in so much pain.

      Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC Response

      06/28/2023

      Thank you for your feedback. Our Patient Relations team has reached out to you directly via phone and email in an effort to resolve your concern. In addition to your hospital bill, you may have received bills for professional services rendered by specialists in diagnosing and treating your daughter. If your daughter had certain tests or treatments in the hospital, you might have received bills from contracted specialists including the ** physicians group (MMEMA), radiologists (RIMA), or other specialists who perform these services and bill separately. This is a familiar practice for many community hospitals that can be confusing, and we apologize if this wasnt explained to you at discharge. We have worked with our ****************** to identify your account and the different providers who played a part in your daughters care, which may have resulted in you receiving multiple invoices. Please call our billing lead ************************* so she may explain the benefits, deductibles, and co-payment for each invoice. You may reach her by email at ********************** or by phone, ************. Please be aware the phone number is not toll-free.Please accept our sincere apologies for any miscommunication or confusion regarding this visit. If you are unable to resolve this issue in a timely manner, please consider opening a formal complaint by calling our Patient ******************** at ************ so we may further pursue a quick resolution for you. Thank you for taking the time to share your experience and allowing us the opportunity for continuous improvement.

      Customer Response

      06/28/2023

      This review was wrong. After the review Maui Health Systems returned my request and explained how there was multiple invoices that were sent weeks apart. They admitted making a mistake but not applying insurance to all the invoices and are correcting that mistake. I would like to withdraw this review.

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