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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In December 2023, Coastal Windows replaced 6 sliding door wheels to fix 2 patio doors that were difficult to open and closed. They did not provide an estimate prior to performing the work and sent me a bill for close to $800. The bulk of the charge was for 6 man-hours i.e. one man-hour per wheel.- Coastal Windows should have provided an estimate for the work - One man-hour per wheel is intuitively excessive - Time to trouble shoot the problem was excessive. Only moving parts between the doors and frames are the wheels which were more than a decade old - 2 men were at my house with one doing some work and the other watching most of the time - Coastal Windows agreed to reduce my bill by $33 but I'm looking to have them reduce the labor to 4 man-hour which I believe to be generous (reduction of $135 plus tax)Customer response
04/17/2024
Complaint #******** is now RESOLVED. No further action needed. Please close. Thanks
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.