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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
SUPERIOR EXTERIORS IN ****, IA INSTALLED SIDING ON MY HOME. I ASLO HAD ***** INSTALLED AND AT FIRST THEY MOUNTED THE CONTROL *** IN THE WRONG SPOT. THEY MOVED THE *** AND LEFT ***** IN MY SIDING. THE ***** COMPANY GOT AN ESTIMATE TO REPAIR IT FROM *************************** 3400ISH. INSTEAD OF REPLACING THE SIDING AS QUOTED IN THE ESTIMATE. HE POORLY PATCHED THE ***** WITH CAULK AND THE ***** CAN STILL BE SEEN. I CAN GET BEFORE AND AFTERS PHOTOES IF YOU NEED. I ALSO HAVE THE ORIGINAL QUOTE, I'VE ALSO NOTIFYING THE ***** COMPANY.***********,*****,*****,*****,SHADY. ANY HELP WOULD BE APPRECIATED. THX *************************** ADDRESS/PHONE ********************************************************************************* ********** PLEASE HELP
Business response
07/02/2024
We have received several phone calls from this individual regarding work that was performed at his residence in late 2023.
Timeline:
Job was sold by *************************** through Pro Exteriors
Deposit was paid to Pro Exteriors
**** left Pro Exteriors and joined Superior Exteriors
Superior Exteriors fulfilled the job - installing siding on this home in late 2022/early 2023
Customer had solar panels installed
Solar company apparently installed the control box in wrong location
It took several months for the solar company to come out and move the box
Superior Exteriors was hired to repair the siding damaged by this move
Because the homeowner did not opt to coordinate work between the solar company and Superior Exteriors so that the box could be removed and siding replaced prior to reinstallation, all we were able to do was patch the holes with color match caulk.
We were paid directly from the solar company so any refunds will be returned to them and not the homeowner directly.
We have received several threatening voicemails from this homeowner demanding that we respond via email. This homeowner has also stated that he will not answer our telephone calls. As well as made statements about how we have messed with the wrong person.
Customer response
07/05/2024
Complaint: 21881679
I am rejecting this response because: THEY OWE ME $3400.THEY DID NOW DO THE WORK QUOTED IN THE ESTIMATE
Sincerely,
***************************Business response
07/15/2024
We have responded directly to the client and offered a settlement option. I believe it was acceptedCustomer response
07/15/2024
Complaint: 21881679
I am rejecting this response because:
Sincerely,
***************************Business response
07/16/2024
complaint: ********/ i have heard nothing from this business. they still owe me $3400 dollars
Customer response
07/16/2024
complaint: ********/ i have heard nothing from this business. they still owe me $3400 dollarsCustomer response
07/16/2024
complaint: ********/ i have heard nothing from this business. they still owe me $3400 dollarsBusiness response
08/07/2024
We will refund the entire amount of $3,400.00 to the customer as long as they sign a Release of Liability; releasing Camken, **** dba Superior Exteriors from any liability related to this claim. This document will need to be signed off on by both *************************** and *************************** and both signatures will need to be witnessed by a Notary Public prior to the release of the $3,400.00 in question.Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.