ComplaintsforAmes Computer Repair
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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We took our computer to Ames Computer Repair. We were sent an invoice that we paid promptly over the phone. ***** went in and picked it up, but our old computer was not returned as we asked. For over a week we wrote requesting a time that ***** (my husband and partner) could pick it up (I am 77 and an invalid). We only received two e-mails: one stating that *************************** (the owner) was ill and would not be able to meet *****, and the other stating it was an old computer (that we knew). ***** had to get the ************* to go with him as when I talked with the owner, he was belligerent. A day later, I wrote ******* and he was stressed out that I had involved the police. His last letter stated that neither ***** nor I could come to his building to get the computer but was going to prosecute us for saying the computer was stolen. I have all the correspondence: neither ***** nor I said or wrote that the computer was stolen--we just want it back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.