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Find a Location

Mayfair Cleaners has 1 locations, listed below.

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    Business ProfileforMayfair Cleaners

    Dry Cleaners

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    508 Lincoln Way, Ames, IA 50010-6909
    BBB File Opened:
    9/22/2003
    Years in Business:
    20
    Business Started:
    9/22/2003
    Alternate Business Name
    • Mayfair One Hour Cleaners
    Business Management
    • Jay Kasperbauer, Owner
    Contact Information

    Principal

    • Jay Kasperbauer, Owner

    Customer Contact

    • Jay Kasperbauer, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/16/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I had 3 Comforters dry cleaned there. I had picked them up Friday the weekend over memorial weekend. One I have taken over there a number of times to have dry cleaned. It is a UGG blanket and is not cheap. The other 2 was the first time ever being cleaned. When I opened the bag. They all were ruined. They were not opened on memorial day so I called on Tuesday. Send pictures to one of the employees. Never heard back. Called again. Another employees asked for them to brought back. I orginally wanted a full refund but they wanted to try again to fix it. Had to wait a few days. Came back and they were still the same. I have text messages of the issue. One blanket wasn't bad. The other ugg blanket. Still shredded but wasn't bad. My biggest issue was my daughter's white ugg blanket. The employee called the owner and said there was nothing more they could do. So now I'm mad and waited for him to come back from his trip to speak to him personally. Yes, I was starting not to be very professional. Because he was almost laughing and thinking I was beneath him cause he had been in business for 42 years and he personally cleaned them and he said they were fine, when indeed they werent. My 300 dollar blanket is suppose to be soft and fuzzy. Instead it's like wool and has burnt spot on it. I wasn't going to get my full refund of the 98. I atleast wanted a refund of the one blanket that was totally ruined. I had been patience with the company but when the owner started to call me a lier. It really offended me and "people" like me are not worth his time. So yes I said some unchoiced words to him but I think anyone would. Because he was being a "f" jerk. So basically all I want is refunded. Atleast the one blanket thats completely ruined. I will take my loss of the other 2 and never do business there again. These pictures are pictures of the blankets. The first time. I sent them to the employee. They still look the same. I paid ***** and atleast want partial if not all.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Helena B

    1 star

    05/09/2024

    Ruined dress on graduation week and refused to compensate for any damages.

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