Customer ReviewsforMayfair Cleaners

Ruined dress on graduation week and refused to compensate for any damages.

When my husband asked why we were being forced to pay for repairs on his shirts that they inflicted, an employee tried to handle the situation to the best of their abilities. She informed us that she was told to charge us for the buttons, and when he asked who said to, she informed him it was directly from the owner, and that she could not go back on his word. As the owner has an unfortunate habit of belittling employees in front of myself and my spouse when we have come in asking to speak with him, the gal handled the situation much better than I could have. Due to this interaction in combination with others, we have decided to not return until absolutely necessary. Unfortunately the owner has a monopoly on dry cleaning in the area, and that seems to be the main reason he stays in business. Otherwise, if he treats all customers this way, I should hope he'd be put out of business rapidly. I have talked with other people regarding the way the owner treats customers and there is an overwhelming verdict that he does the bare minimum. More often than not, when we pick up our shirts, buttons don't match what we dropped off and in previous cases we haven't been asked to pay for these repairs. Apparently in an effort to save money, the owner is pinching pennies to the tune of $5/button he rips off.

I purchased a 100% wool comforter during the holiday sales this year and my dog had an accident 24 hours after I started using it. I took the comforter to Mayfair and told the clerk that it was wool and needed to be dry-cleaned. When I got it back, it had shrunk 20 inches in length and 10 inches in width, and the texture of the blanket changed from smooth to knobby. The next day, my husband took the blanket, pictures of what it should look like, and the receipt showing that it was been purchased 2.5 weeks previously to Mayfair, asking that the owner reimburse the cost of the blanket at $150 and the cost of the cleaning at $23. The owner admitted that he had washed the blanket, not dry cleaned it, despite the tag stating dry clean only and my telling the clerk that it was wool and needed to be dry cleaned. The owner stated that if he had dry-cleaned it, we would have complained of it smelling like chemicals, so he washed it. The owner refused to reimburse the full $173, stating that the blanket had "depreciated" in value, despite the receipt proving the blanket had been purchased less than three weeks previously. Additionally, the blanket had only been used for 24 hours since I had forgotten to order a comforter cover and had waited for the cover to arrive before using it. The owner also refused to pay the full amount because he said there was fur on the blanket which he said nearly clogged his washing machine. Again, the blanket was used for 24 hours with a cover, and he had been asked to dry-clean it, not wash it. The owner begrudgingly agreed to reimburse $10) and promptly send a check for $100. He was also exceedingly rude and unpleasant to deal with. I recommend in the strongest terms avoiding this business and I am disappointed to be treated so poorly by a small business owner in my community.