ComplaintsforAmes Ford

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I made an appointment with our local dealer for a toe link (sp?) warranty repair on my 2015 ********** Explorer. The day prior to the appointment, my car over heated and I noted the engine coolant was low with a leak on my garage floor. I called the *********** for advice. They recommended I keep my current appointment and they put it on the request along with my warranty work. I filled the coolant back up and the car had minimal leak before my appointment the next day. On 8/5 I was charged $553. The coolant leak was believed to be from a thermosensor which was replaced. I was not charged for the warranty work. I gave my permission to do a rear break pad exchange at the recommendation of the mechanic which was included in the ****** few days later, I noted coolant leak. I took it back to the dealer and was told it was the water pump. On 8/22 I was charged $2,405 for the repair, which seems very high to me but they said it was an 11 hour job due to the location of my water pump. The next day, my car overheated and some smoke started coming out from the sides of the hood. I felt a subtle stuttering as I immediately pulled my car into a ******* parking lot. When I looked inside my hood, I noticed a loose hose clamp and disconnection near the engine. My coolant reservoir was empty and my engine head was covered with coolant. I called the dealer and they sent out a mechanic to my car to replace a hose clamp and refill the coolant. About 2 days later, I started seeing an oil/coolant leakage on my garage floor without yet overheating alarms. The coolant reservoir had significantly reduced from when I got it home from the dealer a couple days prior. My limited research on cars has led me to think that this is a blown head gasket or some other type of major engine damage due to the large volume coolant leak when the hose clamp came off. I do not feel that I should be responsible for these damages.

  Business response

  09/07/2022

  In response to a complaint filed by ********************* on August 26 2022.  We have received word from the customer that there was still a leak present around the time the customer contacted the ********************, and he indicated that he didn't think he should be responsible for those additional repairs.  We were able to diagnose that leak to faulty parts from the previous repair and replaced those faulty parts under the manufacturer's warranty at no cost to the customer.  We have also now reached out to the customer to verify that no other concerns are present.  We are still waiting on that response.  I will update again once we have confirmation.

   

  Thank you,
  

   

  --

  ***************************

  Service Manager

  Ames Ford Lincoln

  ************

  Customer response

  09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 Jeep Compass at Ames Ford ******** Officially, I signed purchase agreement on December 3rd, 2021. Prior to said agreement, I had given verbal consent to the sales **** ******* to only run my credit through *********** as I was prequalified with. Despite this, my credit was run with their lenders and when I questioned the unauthorized inquiries that hit my credit, the finance staff, *******************, shrugged his shoulders at me and acknowledged I had only given permission for ***********. I left the dealership after my girlfriend contacted me via phone to hear the agreement and questioned all the numbers being thrown at me, on top of unauthorized credit inquiries. After a sales manager reached out, we went back Dec 3 for purchase. My 2014 Jeep Compass was traded in with Ames Ford to payout the remaining balance to Navy ********************* As of 12/16/21, a payment is due to Navy ********************* the payoff estimate has changed and Navy Federal has been contacted in no way whatsoever by the dealership, leaving me now responsible for a payment and balance or being hit on credit again with a late payment-for a vehicle I no longer own.

  Business response

  01/05/2022

  Cody,

   

  Sorry for the delay in response. Our Office Manager was on vacation when this letter arrived, so that is why I am just getting back to you now, my apologies. I was the Sales Manager who worked this deal with ******** and have been trying to get everything corrected for him. In the nine years we have been in business we have not once not paid off a customers trade in vehicle. This was a Navy Federal issue not receiving our checks. They ended up getting two of our checks at the same time. We voided the first check we sent to them because they said they didn't get it. We told them we will overnight another check to them because we voided the first check. They ended up finding both checks on the same day, tried to cash the first one we'd sent out that was cancelled, and then mailed the 2nd one back to us. We then overnighted a third check to them, that 3rd check has been received and his loan is currently paid off. He was informed of what was going on the entire time by either me or my titling clerk. We also provided copies of checks and tracking numbers on the checks we sent to Navy Federal, so they we aware of what was going on.  Please let me know if you need any further information on our end, thank you.

   

  *********************

  Sales Manager

  Ames Ford Lincoln

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩