3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ross G
1 star04/25/2022
I ordered an exhaust system for my ******* Paid extra to get 2 day shipping. total was ******* I check to see if they amount has been taking out of my account and of course it has. I then later get an email saying there was an issue and that if i wanted to send a wire transfer they would ship my exhaust. However the money wasnt credited back to my account and Im told it will be 5-7 days before it goes back in and that i could send a wire transfer and get my part shipped over night. Why would I want to be charged ******* twice and have to wait to get it back.?I have called my bank and they have worked with me to try to get my money back in my account but J&P have a hold on the amount until at least Friday. I guess I will be reporting it to my banks fraud ***** and cancel the card that was used to purchase this order. I will never use this company nor will I recommend them to any one.Plus the customer service is a waste of time.Review from Stephanie D
1 star08/17/2021
Ordered tires in June and never received them. They have since said they issued a refund in July and still haven't received it and it's mid August. They have promised same day calls back with updates and haven't heard from them in 5 days! I called again today and was told a supervisor was assigned to the case and they are conveniently not available. I do not recommend their services at all! I'm out over $400!Review from Shelli F.
1 star08/09/2021
If I could I would give zero stars for J&P Cycles. On July 28th I ordered a $200 battery from them online and had problems right from the start. First the website never emailed an order confirmation and the order did not show up on my online account. After I had a live chat with them the posted my order to the site and 2 days later it shipped. I was following tracking which should have delivered to me 2 days after that and it said out for delivery... but then it never delivered then tracking said the item was rejected and being returned to sender. So I called and spoke with a rep named Laura and her boss Joe. They told me it would be shipped out again and be at least 4 more days. I said I wanted a refund. They said that would take 14 days. I said no! I want a refund now, since they had my money from the first day I ordered but I had no battery. Finally the boss named Joe was able to promise to refund me in the next 2 days and he did. So that should be the end of the story but it's not... We decided to give them one more chance since they use to be such a great place to deal with years ago. We reordered another battery and battery keeper (a $300 order) on Aug. 6th. it said "ships within 1 business day." Again I got no order confirmation or reciept. It was a weekend so I did a live chat to make sure it would really ship soon, the agent was snippy but did confirm it was in stock and would ship on Monday (today) so I waited until today to check the order and the website was not showing it at all. I called and spoke with another lady named Jazz who told me the order must have been in limbo and would show on the website in my account as being ordered today and then would ship as if I ordered it today. Well I did not order it today... it was supposed to ship today because I ordered it 3 days ago. I did another live chat... that agent said they have no access to expedite shipping. I have left two messages for the boss Joe to call me so we can get this straight. I want them to make sure it ships as if it was ordered on Aug 6th because it is not my fault that their website is messed up and not working to process orders in a timely fashion. I feel like if I had not called they would not have even known that my order was lost is cyber space. Funny because the money came out of my account on the day I placed the order 3 days ago. I want to say we never should have given them a 2nd chance, and we will NEVER order from this company again. They have totally gone down the toilet from the great place they used to be just 4 short years ago. BEWARE! buy from somewhere else. it is not worth the hassle!
J & P Cycles LLC Response
08/11/2021
We are sorry for the issues you have experienced. Thank you for your patience, and working with us as we worked through your experiences. We show your most recent purchase scanned as delivered in the afternoon on Tuesday 8/10. Please reach out to us if there are any further concerns.
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