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ComplaintsforFitness World
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/23/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I bought a membership around October 15th 2022. I initially paid $23 for a 2 month Groupon but I work out late night and wanted late access so I had to contract in and paid an extra $90 just to start. I was told of a working sauna til 10pm and steam room. This was false. As for the month Ive been there consistently it has not been on even around 9pm. I paid for these amenities, the sole reason I joined this gym and they cant even keep it running to the allotted time. On top of that the bathroom in general seems like a walking health code violation. Ant and pee infested showers, mold growing in the steam room. Dirt all over the steam room. You cant sit in there without feeling like youre breathing in everyones BO. Its disgusting and something needs to change cause complaining to the staff hs done nothing.Business response
12/14/2022
A refund is in process and I have called the complainant to set up the refund but he has no voicemail set up. I've tried text as well. My number is ************. And I'm happy to issue the refund and cancel the membership immediately as long as I'm able to verify an account to refund it to.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.