Business ProfileforPurFoods LLC

I am ***** of ******** for my dad's healthcare needs.Nov '22 - initiated chronic meal delivery for my dad (Chei-Long Tsai) thru Mom's Meals. The benefit is paid for by ******************* Since it was the end of the year he only received a fraction of the 252 meals allowed per year. Jan '23 - *************************************** granted an extension for the remainder of '22s meal benefit. My dad received a few deliveries in Jan '23 as part of the '22 extension (all meals from the 2022 benefit). It became too much for my parents because my mom was receiving Mom's meals deliveries at this time to their shared household. I called and put my dads account on hold in mid Jan, '23. My plan was to exhaust my mom's meal benefit, which was to happen July 31, '23, and then begin my dad's deliveries. Mom's meals account notes confirm the deliveries in Jan '22 were from '22 benefit and do not affect '23 eligibility.July 5, '23 - I call Wellcare to request an authorization to begin my dad's meal delivery. I am told an authorization was sent in February (I did not request this authorization for '23 meals). I call Mom's meals and they claim all meals were delivered between 2/23 and 5/4. NO Meals were delivered to my dad's during those dates. I did not receive a single phone call from Mom's meals during this time to alert me to this alleged authorization, or to ask me what meals we would like, or to confirm any delivery times/dates. Yet, Mom's meals insists they happened. This must be a computer glitch on their end.July 8, 2023 - ********************************* at Mom's meals confirms my dad's account was supposed to be on hold and my dad was not supposed to receive any meals. She said she will have accounting/billing/intake look into the issue. She said since my dad's account was on hold, it should have gone into inactive status after 3 months, at which time a new authorization would be required. My dad is still owed the entirety of his 2023 chronic meal delivery of 252 meals.