ComplaintsforWelp Hatchery

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We placed an order with **** on September 12th for 23 hens and 2 roosters. Of the total 25 chicks received, two died - leaving 23 chicks - only 10 of which were hens. Of course, we didn't realize how many roosters we had received until they were grown and the difference was obvious. There was constant fighting in the coop and obviously not even the ten were laying eggs with the upheaval. I called **** on February 23rd about the issue. By a very rude "customer service rep", I was told I needed to send an email with pictures - which I did. The response insinuated we were lying and asked for a picture with all of the roosters together in one picture, which we could not provide. My husband called the hatchery and again received the same rude customer service and asked to speak to a manager. We asked for them to ship us the 11 (assuming the ones that died were truly hens - which who knows) hens that we were missing. The manager told us the only way they could ship us the missing hens would be for us to order 14 more so that 25 chicks (minimum order) would be in the box to keep each other warm during transit. We didn't want to spend more money with them and asked the manager to just send the 25 on their dime since it was their error - which he wouldn't do. So we asked for a refund for the 11 not received. We were told that would be processed that day. I called again on March 6th and was told the refund was being processed that day. It is March 17th and there has still not been a refund. We have done business with **** several times over the years and have never complained. Just as a side note, we were charged for the cocci spray for a total of 27 birds as well - if you will look at the invoice - which doesn't match. We would like for them to ship us 25 HENS (since that is their minimum order for chicks to have the warmth to arrive safely) with the cocci spray at no cost to us.

  Business response

  03/17/2023

  Hello, we spoke to the customer, this customer told us that they had Males instead of Hens, we asked for pictures like we always do with all of our customers, we told the customer that we will refund them for the Chicks, but this customer insisted that we should send them *********. due to the cold weather we are not able to send only 11chicks,  Our minimum of 25 chicks is  to keep them  warm and from dying in transit,  the customer was very rude to our reps and to me the Sales Manager.  attached is the Credit that we issued on 3/8 afternoon, Our credits are processed on Wednesday mornings, so it missed the deadline that day, so the credit went through the following week on 3/15.  $65.91

   

  Thank you

• Initial Complaint

  04/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This was an internet order with a ship date of March 22, 2022.The order was for 30 chicks.18 d'uccle and 12 Spanish.I received 11 d'uccle and 13 spanish Between what arrived dead and what died with 24 hours of receipt I ended up with only 14 birds from a 30 bird order. I am do a refund for 16 dead/missing birds in this order for a total of $105.60 Photo of dead birds has been submitted.Original receipt of purchase has been submitted.Instead of refunding, Welp hatchery keeps running me around. They wanted photo, I sent, now it's a week later and they still have not refunded.

  Business response

  04/14/2022

  Hello, We have issued a credit to *********************************, we apologize for the miscommunication and not taking care of this order in a timely fashion.

   

  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩