ComplaintsforReuther Construction, LLC
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Complaint Details
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Initial Complaint
01/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired them to remodel our bathroom. In the shower, tiles have not been set correctly. Grout is missing. Grout is very uneven. Not just a little uneven, I'm talking like pencil lead thin and then more than a quarter of an inch wide. Grout on top of tiles. They keep saying that's how subway tiles are. They won't be perfect. If we had gone with white grout it wouldn't be noticeable. Nothing we have brought to their attention has been remedied. Everything we brought up was basically just brushed off. They attempted to "fix" the tiles and grout but it's just as bad. And every day they left a mess! The brand new tub is scratched and gouged. The new vanity and top are scratched. And the bathtub drain was not installed correctly so it was leaking in the main floor bathroom ceiling. They "fixed" it but in reality didn't do anything. The ceiling is currently opened up and drying out and the drywall will need to be repaired. My wife was the one who fixed the drain today while I was at work. All it took was some plumbers putty. We've been telling them these issues weren't right since December 22, 2021 when they first put tile up.Business response
01/25/2022
We tried to do everything we could to make you happy, including replacing and regrouting tile. The pictures you sent did not show any issues to them. As far as the drain leak, we have offered to come back and repair. This entire invoice has not even been paid in full so you cannot expect any type of financial compensation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.