ComplaintsforPromotion Fulfillment Center

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had my rotors & brake pads done at an auto store. I filled out a rebate that was to provide $25 **** gift card for a rebate. I filled it out and mailed the rebate on 09/27/2023. I enclosed the required paperwork- which included the invoice from my auto store.I also mailed it in the time frame indicated, by 11/30/23. It said it would take **** weeks. On 1/8/24 I tried to call the ***** number listed & a voice said no routes foundOn 1/8/24 I went to the web site listed- www. Rewards by mail and submitted the form to track rebate. They emailed me back and said they didnt have a break pad offer at their rebate center.

  Business response

  01/11/2024

  Thank you for contacting us.

  A portion of our address and our toll-free number was printed by ******** auto parts in error.  We worked with ******** by forwarding all submissions received in error to their corporate office for handling. 

  Our company previously handled ******** auto parts rebates; however, these are now being handled by a different rebate company. This is why the phone number listed is no longer in service.

  I have forwarded the copies of the submission provided in the complaint to ******** corporate in hopes they will further assist the consumer. Unfortunately, I am unable to offer a phone number to the rebate company who handled this offer.

  Please let me know if any further information is required.

   

  ***************************

  Contact Center Supervisor

   

   

  Customer response

  01/11/2024

   
  Complaint: 21117282
  
  I am rejecting this response because: I would like their contact information for ORieleys so I could contact them as they did.

  
  
  Sincerely,
  
  *************************

  Business response

  01/16/2024

  As indicated, our company does not process the rebates for this offer.

  Upon receiving your complaint, an ******** corporate representative reached out to you by phone and by email and to date they have not received a response.

  I have obtained the ******** **************** number for your reference.  Perhaps they can be of further service. 

   OReilly **************** Dept.  Number ************

   

  Thanks!

  *******

   

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I submitted a rebate on 11/18/2023 through Valvoline for 2023 Vperks Nov *********** Promo, and have yet to receive the $15 rebate.

  Business response

  01/12/2024

  Thank you for contacting us.

   

  The rebate the consumer applied to has a 6-8 week processing time, per the rebate form. We apologize for any confusion regarding the length of time to anticipate receiving the rebate that was generated in the electronic submission confirmation. The submission has been received and approved for a payment of $15.00.

  As this is a digital rebate, the consumer needs to watch for an email from Hyperwallet, the subject will be "Valvoline has sent you a payment".

  Please let me know if I may be of further service.

   

  Regards,

  *******

  Contact Center Supervisor

• Initial Complaint

  08/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an oil change from fleet farm on 07/09/22 I was told if I fill out a form to send back to the rebate center I would get a ***** hyperwallet rebate for submitting a receipt.I have not yet received my email from hyperwallet I feel this valvoline rebate is a scam for 6 weeks I waited without any help from the fulfillment center.

  Business response

  08/15/2022

  Thank you for the opportunity to be of service.
  We received a submission from this consumer on 7/9.  The submissions take 4-6 weeks for processing and the consumer contacted us several times per week checking on the status.  Each time, we advised the processing time and set the expectation of a 4-6 week processing time.
  I have verified that the consumer received an email from Hyperwallet on 8/13 at 3:21 PM and claimed his $20.00 Rebate.  (Complaint filed 8/12)  
  
  Thanks!
  *******
  
  

• Initial Complaint

  07/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was notified on Instagram that I was a winner of the Extra Gum Moments sweepstakes. I gave ************************* of PFC Fulfills detailed information regarding my Venmo account & that I wanted the $500 winnings paid into my Venmo. I advised her many times, in writing, that I do not have a Paypal account & that payment needed to be sent to me in Venmo. Weeks went by & there was still no payment to me. She is go between with *********** who was issuing the payment. ***************** have messed up the payment to ********** has advised in writing on several occasions that THEY HAVE NEVER RECEIVED A PAYMENT TO ME FROM ***********. Somehow *********** & PFC Fullfills directed my payment to Paypal where I DO NOT HAVE & NEVER WILL HAVE an account (due to Paypal allowing someone to open a fraudulent account in my name in the past) & ****** has lost the payment. PFC ******** was responsible for making sure winners received their winnings and they have FAILED miserably. They miscommunicated information to *********** & over 12 weeks later, I still do NOT have the winnings I was supposed to receive. PFC Fulfills needs to coordinate with *********** (who I have also filed a BBB complaint against) & issue my winnings to me in CHECK FORM because there is obviously something wrong with how they're submitting payment to me through Venmo. I have never had a problem receiving payments via Venmo from any other companies so this is a PFC Fulfills & a ******************* Gum problem. This mix up has caused me hours & hours of stress & ********* is a mistake on THEIR END. ****** will not assist me because I do not have an account with ******** will NEVER open an account with them because of past experience with them. I should not be penalized & have any more stress or time eaten up by a mistake that was CLEARLY caused by ***** at PFC *********************** ***************** need to issue me a check for $500 & they can deal with Paypal to get the $ back since it was THEIR error, not mine!

  Business response

  07/18/2022

  Weve been working with ****************** and TPG to resolve the issue this winner has been experiencing with receiving her prize of $500 via Venmo/Paypal. Today this has been resolved, as we were able to convince ***************** to reach out and work directly with PayPal earlier this week, which was key to getting the payment reversed so that it could be placed into the correct account.  Unfortunately, things happen that result in companies like Venmo/Paypal to send payments to incorrect accounts i.e. an individual having both a PayPal and Venmo account with same email.  PFC isnt responsible for prize fulfillment for this particular promotion and PFC is also not the administrator of this promotion TPG is. They acted as they should and within reasonable timing once we had the information we needed and payment was finally re-routed to this winner.  

  Thank you,

   

  ***************************
  Contact Center Supervisor
  
  
  
  311 ***********
  ********, ** 52730
  Office: ************************

  Customer response

  07/18/2022

   
  Complaint: 17571262
  
  I am rejecting this response because:

  1.  I should NEVER have been required to contact Paypal especially when I REPEATEDLY informed PFC that I would NOT because of past history with them involving my stolen identity.  ****** advised that all that needed to be done was TPG contact them and retract the payment.  Instead, PFC and TPG continued to refuse action and caused me further stress and time.  THEY should have contacted Paypal and Paypal AND Venmo confirmed this writing.  I NEVER needed to contact Paypal or Venmo.  PFC and TPG caused me GREAT undue stress and time because of THEIR failure to take appropriate action and rectify THEIR errors directly with Venmo and Paypal!

  2.  PFC HAS been acting as a go between in this sweepstakes.  They are trying to hide behind the fact that they are not named in the Official Rules and yet they continue to not allow direct contact with TPG or Extra Gum and all communication MUST be through them so they are, in effect, TPG's and Extra Gum's de facto Agents and responsible for how this fiasco has unfolded.  They KNEW of the problems that many recipients were having in receiving payments and yet they did NOTHING to rectify or change how payments were made.  They, as well as TPG, are, therefore, directly responsible for the delays AND the great TIME AND STRESS to me.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Deceptive refund policy. Product ordered/received 12-23-2021. Order # **AE68EEC5, 2 bottles w/30 gummys per bottle . Has a stated 30 trial period. Instructions state 2 per day. Contacted Fulfillment Center on 1-18-2022, well within the 30 day period for a refund. The rep told me no refund was available due to bottles being opened. Cannot consume 2 per day without opening both bottles. This is a blantent misrepresentation of the stated warranty. I want a refund.

  Business response

  01/19/2022

  Promotion Fulfillment center is unable to locate a consumer by this name and address.  Additionally, we are unable to locate an order number matching this order in the past 12 months. We are a fulfillment center; shipping products for many clients and do not manufacture nor sell products.

  While we are happy to review this further, we believe this consumer has contacted PFC ( Promotion Fulfillment Center) in error.

  Please let me know if any further information is required to remove this complaint from our files.

  Regards,

  
  
  ***************************
  Contact Center Supervisor
  
  
  
  *************************************
  Office: ************************
  ***********************
  www.pfcfulfills.com
  Promotion Fulfillment Center: Overview | LinkedIn
  6 years in a row for PFC!
  

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩