Business ProfileforDolly's Party Bus

We hired Dolly's Party Bus to transport our wedding guests from the venue to the hotels. While the service was performed, we had a negative experience with Dolly's. Many of our guests commented on the negative demeanor of the bus driver. They noted it seemed like she didn't like her job and didn't want to be there. We had guests staying at 2 different hotels. When our guests requested to be dropped off at the second hotel, the driver initially denied their request as that was not listed on her stop list. We were also informed by our wedding guests that the bus driver damaged the overhang at one of the hotels. They noted that not only did she damage it but she didn't slow down and continued to drive through it after hitting it. After contacting Dolly's about our concerns, the person we talked to, Stacy, replied back and denied our concerns stating "I have worked here for a very long time and get nothing but compliments on all our drivers", and "I never have any complaints from customers on any of our drivers". Regarding the bus driver damaging the overhang, she stated "The bus does not have a scratch on it anywhere, especially the top of the bus so I am quite sure the bus did not hit anything". However, after calling the hotel and asking about the overhang, they sent pictures of the damage and informed us they would be filing a police report. Long story short, don't hire Dolly's. They are one of the only shuttle services around so they can get away with poor service and customer relationships. This is not the kind of service or experience I had anticipated for our guests when I booked your services. I had discussed with you that we would have guests staying at the Quality Inn and gave you the address for that hotel. As a result of this negative experience, I am requesting a refund for the cost of the services. I cannot leave anything but a negative review for your services and cannot recommend others to book with Dolly's Party Bus. Sincerely, Kiley Core