Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** has famed a false collection and said I had a service when the amount they are referring to is for a phone that was sent to me damaged so I sent it back and now spectrum is trying to get me to pay ****** as a service charge for services they have failed to provide documentation showing that the ****** was months of unpaid service bills. I disputed it with my credit card company and they investigated and saw I had returned the device and disputed the charge

  Business Response

  Date: 11/21/2025

  ***** ******,
  
  We have received your complaint,and it is important to us. The CBE Group (CBE) has reviewed your complaint, and the account placed in our office for collection by our client, Charter Communications (Spectrum Mobile). Our records show that *** had provided debt validation documentation to you by mail on October 2, 2025, and October *******, in response to disputes received through our web portal. Based on your complaint and disputes, all further collection activity on the account has been ceased. For further assistance, you may contact our office by phone at *************.  
  Sincerely,
  ***** ********
  
  CBE Compliance 

  Customer Answer

  Date: 11/21/2025

   
  Complaint: 24160793
  
  I am rejecting this response because:
  They have not provided accurate validation they provided a documentation with the ****** but it does not show what its for because if it did you would see it was for a phone that was returned and not for a service so your company is trying to fraudulently charge me by saying it was a service and not for a phone that was returned. 
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/29/2025

  ***** ******,
  The CBE Group (CBE) has received your response, and we understand your frustration with this matter. However, CBE has submitted your disputes to our client for review and they assert that the balance due for monthly service is valid. Based on your initial dispute received on September 15, 2025, CBE ceased collection activity on the account. If you have any further documentation to support your dispute, it may be provided to CBE in writing, and we will forward it to our client, ***************************************** for review.
  Sincerely,
  ****** ******
  CBE Compliance 

• Initial Complaint

  Date:11/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ******. And my daughter and I both received a random text message from this company. This debt does not belong to me as I've always had full coverage insurance that covers 100% of my Hospital bills. In addition, the information that they try to provide via text message does not belong to me. I do not live at that address nor have I ever. Any Hospital dealings I have had have always been filed through my insurance company. In addition this is the first time that I've ever heard of this bill or this collection company.. in which they got in touch with me via text message. This is very unprofessional and did not give me time to dispute the validity of this debt. Please stop all collection activity as this account does not belong to me and do not attempt to place this erroneous debt on my credit. ****** ******

  Business Response

  Date: 11/17/2025

  ****** ******,
  
  We have received your complaint,and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, **************************************, and we requested that they provide us with debt validation. Once the validation is received, CBE will forward it to you by mail at the address provided by our client. CBE is not a data furnisher for our client; therefore, the account will not be reported to any credit reporting bureau by our organization. Based on your complaint and previously received dispute, CBE has ceased collection activity on the account.
  
  Sincerely,
  ****** ******
  
  CBE Compliance 

• Initial Complaint

  Date:11/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2025 I ended a subscription with ******* for my internet service. They told me to send back the modem in which I did. There was a receipt sent back, and I was still billed due to *** incompetence. When asked if they could re produce the receipt for me since I had disposed of it, they let me know the t** was no longer in the system which I think is suspicious. I have disputed this several times to no avail. They then sold off the debt which is highly illegal, yet normalized. this "CBE Group **** is an illegitimate agency who buys debt for pennis on the dollar in hopes people will pay up, not knowing they legally have no right to ask for said money. I demand for this ledger to be removed or pursue legal action. What use would i have to keep a modem while switching to a new provider?This is predatory and i will be forced to pursue legal action if this is not immediately resolved.CBE group reference number ********** ******* account reference number: ***************

  Business Response

  Date: 11/11/2025

  ****** *****,
  We have received your complaint, and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ****************, for review and we asked that they provide you with debt validation. The validation was forwarded to you by mail on November 10, 2025. CBE is not a data furnisher for our client; therefore, the account was not reported to any credit reporting bureau by our organization. For clarification, CBE did not purchase, nor do we own the account in question, we are contracted by our client to assist in collection of the account. Based on your complaint, CBE has ceased collection activity on the account and ******* may be reached directly for further assistance.
  Sincerely,
  ***** ********
  CBE Compliance

• Initial Complaint

  Date:11/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is attempting to collect a debt that is not mine. I sent a letter to them in July of this year explaining why it was not my account along with a police report. Nothing has been sent back and CBE continues to attempt to collect on this null debt. I am now filling this BBB dispute to formally dispute the validity of the **************** account currently being pursued for collection under the name ***************. This account was not opened or authorized by myself or by anyone with authority to act on behalf of ***************.

  Business Response

  Date: 11/10/2025

  ****** ******,
  
  We have received your complaint,and it is important to us. The CBE Group (CBE) has submitted your complaint to our client, ****************, and ceased collection activity on the account in question. The account was subsequently recalled from our office and returned to our client on November 7, 2025. Our records do not indicate that *** had received any dispute or request for debt validation prior to the receipt of this complaint. If you would like this matter to be investigated further, you may contact our clients **************** online at  ***************************************************************** or by phone at **************.
  
  Sincerely,
  ***** ********
  
  CBE Compliance

  Customer Answer

  Date: 11/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complained to BBB over Xfinity recently because I owed them $324 for unreturned equipment. I returned the equipment and submitted the receipts. They then said I owed the same amount for an unpaid balance which was untrue and fraud. They immediately deleted the collection from all three credit bureaus. However, they then sold the debt to CBE and it was immediately placed back on all three credit bureaus. I demand this get removed from all three credit bureaus as this is fraud, unverified as ******* sold them invalid debt.

  Business Response

  Date: 11/03/2025

  ***** ******,
  We have received your complaint, and it is important to us. In response, The CBE Group (CBE) has submitted your dispute to our client,*************************, for review, asked that they provide us with debt validation, and ceased collection activity on the account. The validation was received and CBE forwarded it to you by mail on October 3, 2025. Additionally,a request for deletion of our trade line has been processed to the three major credit reporting bureaus (Equifax, Experian, & TransUnion) and for further investigation, our clients **************** may be reached online at **************************************** or by phone at **************.
  Sincerely,
  ***** ********
  
  CBE Compliance 

  Customer Answer

  Date: 11/03/2025

   
  Complaint: 24061290
  
  I am rejecting this response because: if validation was mailed to me October 3rd, I would have already received it. Its November 3rd and I have yet to receive their validation. I demand they delete this off all three of my credit reports. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/05/2025

  ***** ******,
  For clarification, the validation documentation provided by our client was sent to you by mail on November 3, 2025, not October. We apologize to you for the miscommunication.
  Sincerely,
  ***** ********
  CBE Compliance
  

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to resolve a debt and spoke to a person named *** ******** on 9/17 at approximately 11:50 AM. This *** was so frustrated about me not having my pin for an account I no longer have that it caused me to get escalated due to his smart remarks, as I had the account number, but he said, "well, those are kinda long, so we like people to have their PIN." This person is not only completely lazy, they are an instigator for no reason, and have no business in the debt collection space. The fact that I was calling in and had my account number is way more than you get from most debtors, and I should have been treated a lot better. It is already a sensitive issue, and I won't deal with some who is lazy, pushy, disrespectful, and unprofessional as they only make the situation worse. I had tried to call ******* to resolve disc***ancies with my bill, but they told me I had to deal with you, and I will only be paying if I get a written agreement in place for an agreed reduced amount. I would like contact information for a supervisor, because I am not submitting my personal information here for privacy reasons. If you are going to refuse to adjust the amount, please let me know now, and I will just wait until the debt is sold to a more reasonable collection company, as I have no issue with that.

  Business Response

  Date: 09/25/2025

  **** Bags,
  We have received your complaint and it is important to us.Unfortunately, The CBE Group (CBE) is unable to locate any communication with you based on the information provided in your complaint (Name, State, Zip, &Phone Number). Further, CBE is unable to discuss any matter with an unauthorized third party.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:09/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a collection on my credit report from CBE Group for an amount of $373. I do not owe any company this amount of money as *** settled all past debts. Im requesting this me investigated and removed from my credit report.

  Business Response

  Date: 09/23/2025

  ****** ******,
  
  We have received your complaint, and it is important to us. Upon receipt, The CBE Group (CBE) submitted your dispute to our client, ********************** (Spectrum), and we requested that they provide us with validation documentation for the matter in question. The validation was received and CBE forwarded it to you by mail on September *******. Based on your complaint, CBE promptly ceased all collection activity on the account and as of September 19, 2025, the account is showing as Settled in Full. Our office can be reached by phone at ************** if you have any further questions or concerns
  
  Sincerely,
  ****** ******
  
  CBE Compliance 

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being contacted by CBE Group regarding an alleged **** balance, but I dispute this debt and request proper proof.Details of the Complaint:CBE Group has contacted me multiple times stating I owe an **** balance.I dispute this debt and do not acknowledge owing the amount they claim.Under the Fair Debt Collection Practices Act (FDCPA), I have the right to receive full debt validation. To date, CBE Group has not provided proper proof that I owe this debt or that they have the legal right to collect it.I am requesting documentation that clearly shows:1.The original creditor (****) and account ************* amount owed with a breakdown of charges.3.Proof that CBE Group is authorized to collect on this account.Resolution Requested:I request that CBE Group provide complete and proper validation of this alleged **** debt. Until such proof is provided, I ask that all collection efforts and reporting related to this account cease.Thank you for your assistance.

  Business Response

  Date: 09/11/2025

  ****** *****,
  
  We have received your complaint,and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********, and we requested that they provide us with debt validation.Once validation is received in our office, it will be forwarded to you by mail.Our records do not show that CBE had received any dispute or validation request prior to receipt of this complaint. In response, CBE has ceased all collection activity on the account.
  
  Sincerely,
  ***** ********
  
  CBE Compliance 

• Initial Complaint

  Date:09/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/3/2025 I received a call from CBE group. The *** refused to answer when I directly asked "is this an attempt to collect a debt" in accordance with the The Fair Debt Collection Practices Act (FDCPA). I escalated to a supervisor who identified himself as ** Aguirrc employee # *****. He further refused multiple times to answer the direct wuestion "is this an attempt to collect a debt," and refused to escalate further to a supervisor.
  I called back the same number to file an internal complaint about the above call and spoke to a *** *******, who said she was the highest supervisor outside the compliance department. She continually refused to answer "is this an attempt to collect a debt" - even once I had identified myself, while calling from the number they called me from - in addition to refusing to take additional information about my complaint when I tried to offer it. She stated that without my address she could not release that info,but I have received debt collection calls before and have never been required to give that information before being given the "this is an attempt to collect a debt and any information obtained may be used for that purpose"disclaimer, so I have every reason to believe she was lying, and in doing so violating the The Fair Debt Collection Practices Act (FDCPA).
  
  I called the corporate number and spoke to the receptionist trying to further address my previously filed complaints. After telling me I would have to file a complaint against the manager of another department who violated the The Fair Debt Collection Practices Act (FDCPA) with that same manager, I informed her the manager refused to file an actual complaint when I asked. At this point she amended her previous statement and said the manager actually didn't have a way to file a complaint, and could only make a note, which she did. Upon understanding that she was not willing or able to assist me in making a complaint, I asked her to just mention the incident to her supervisors in the corporate office.
  
  I called back a short while later to inquire about company policy regarding identifying personal information, specifically whether company policy required verification of address before disclosing the call was an attempt to collect a debt, as stated by *** *******. The receptionist stated that identity verification guidelines would be set by each operations office,and were not standardized across the company, which I find concerning in terms of quality control. Regardless, she did mention that she had given the requested verbal heads up to the compliance officer to expect the BBB complaint I mentioned I was filing, which I do appreciate.
  
  Above text originally spanned 3 BBB complaints; edited and consolidated into a single complaint by me (*****), in coordination with BBB staff."

  Business Response

  Date: 09/10/2025

  ***** *********,
  
  We have received your complaint,and it is important to us. We have reviewed the phone calls that took place on September 3, 2025. In an effort, to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number that was used to contact you previously.
  
   Sincerely,
  ***** ********
  
  CBE Compliance

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23832786
  
  I am rejecting this response because:

  you can claim you cant discuss specifics without verifying additional info, but you must disclose wether or not it is an attempt to collect a debt before additional information is demanded. Your company policy does not constitute a valid reason to ignore federal law
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 09/15/2025

  ***** *********,
  Thank you for your response. Upon review, CBE is unable to substantiate violation of any laws that govern our company in regard to your complaint. As previously stated, CBE has ceased further communication attempts to reach you regarding this matter.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know what this bill is for, it doesn't say on my credit report what it's for.

  Business Response

  Date: 09/04/2025

  ********* *******,
  We have received your complaint, and it is important to us.Unfortunately, The CBE Group (CBE) is unable to locate any matter in our office matching the information you have provided (Name, Address, Phone, Email). If there is any further identifying information you can provide, it may be emailed to me at ******************************* for further investigation.
  Sincerely,
  ***** ********
  CBE Compliance