ComplaintsforMetco Credit Union
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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Metco Credit Union refused to accept my car insurance policy after i have provided proof of insurance 3-4 times, after they proceeded to decline my proof on insurance they raised my car payment that i have had for 3 years from $272 to $290 per month. When i got my car loan i was told i can refinance after the first year, i proceeded to try to refinance and they are declining my request. They are not allowing me to refinance my loan nor are they allowing me to transfer loans with another bank and denying a pay off amount.Business response
08/17/2023
Metco Credit Union has sufficient insurance after a lapse in coverage. A prorated amount of insurance was added to the loan for coverage during the lapse. Discussed concerns and questions together with our member to ensure full understanding, and found a solution going forward that was better than the current situation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.