Business ProfileforAdams Door Inc

We patiently waited **** weeks for a door that was promised to us in ****, that was promised to us would be "totally void of any texture," that was ordered in matte black, and that we made clear we absolutely needed to get through winter, as we will be fabricating cabinetry and cutting tile, etc, in the garage all winter- the door we have is old, uninsulated and literally falling off of the hinges. Without a new, insulated and properly sealing door, we cannot insulate or heat the garage. We made this abundantly clear, even called to verify the * value rating again two weeks ago before buying insulation. We have a text thread in which the salesman verified multiple times that the door we ordered was completely without texture. On December 21, 2021, the installers arrived with exactly what we specifically said we did not want- a fully textured door in gloss black. They also arrived without the right sized, low clearance rails needed. Owner refused to take any responsibility, in spite of knowing we have the original text thread with the salesman. The salesman even took credit for the mistake over the phone, but the owner literally failed to even apologize. He refused to install the door to get us through winter while we work something out. He did not offer any concession whatsoever. Just ordered his installers to pack up and leave. So all of the product we've ordered for our renovations, and all of the renovation plans we had for the entire 4 months of cold weather are now on ice...literally...and *** the owner refused to make it right or to express even the smallest bit of remorse. When I reminded him of how severely this would be affecting us his response was "you have a door that opens and closes." Installers were nice kids- we even helped them pack up the door panels before they left. Accidents happen, and if there had been even the slightest bit of ***** in accepting responsibility we wouldn't be posting this. But between the owner and the salesman, we'll never use or recommend them again. Our winter plans are shot and they don't even pretend to care. We've had to hire an attorney to get our $2,000.00 deposit back...for a door that they refused to install.