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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
this company quoted me "about $2100-2200" over the phone and I asked for a written estimate, they refused and simple said "I'm not writing an estimate, I'm making up a material list", which made no sense to me. I did not hear from them for two weeks, they contacted my tenant late on evening the day before they were going to show up, and the tenant called me wondering how he was going to keep this freezer running. That was the only way I knew they were coming. I called immediately and left a message and told them to cancel the work. Of course they called me then in the morning and told me they called me and told me, wrong, they did not. They did not give me an estimate either. I wanted to cancel and they threatened me with a **** due to setting up Alliant to disconnect power and coming up with their material lists, etc. So what was I supposed to do, so gave them the go ahead. they did not send a **** to me until today, I never received any communication about completion of the work or scope of work, the **** comes today and they filed a lien on my property, again, without a single chance to first pay the ****. I need the BBB's help in resolving this Lien issue with having to hire a lawyer to be sure it's cleared. I don't trust this company to remove the Lien if I pay this invoice of $3110.42 and would also like this invoice reduced to the amount quoted on the phone without a written estimate, which they refused to give me.Business response
06/24/2022
Thank you for reaching out regarding a complaint that you received on *****************. Acme Electric takes great pride in supply our customers the best service to generate relationships.
We received a call from Mr. ***** on 4/25/22 to repair a meter stack at *************. NW, after reviewing the repair our services tech gave a verbal quote of around $2,200, this is common due to complexity of some jobs, until we start a job we can not tell what may be damaged at the time. We got the ok to start the job and started ordering product to replace the meter stack. We also indicated to Mr. ***** whom is the owner of the property but not the *****, that we will communicate all information to the ***** due to not having do discuss with two people, he said that would be fine. We started work on 5/2/22 after product was received and was completed on 5/11/22. As the work started the service tech discovered additional produce and billable time to finish up job, this was communicated with the ***** and illustrated that the cost would be more. After receiving our **** Mr. ***** did stop by the office and needed to discuss the billing with our Service Manager, ****** our office staff member was very professional and illustrated that **** would have to give him a call back. On 6/7/22 **** did discuss the invoice with Mr. ***** and illustrated to him all the charges and that to help him out we would reduce our price to $2,985.42 down from the ********, we also in writing illustrated a more detailed billing, please see attached.
We place liens on our billing from time to time due to interactions with our customers to insure that Acme will receive payment, ****** on the day Mr. ***** visited our office illustrated to him that the lien will be removed after Acme receive payment on services that we provided.
Please let me know if you have any questions.
*************************
Chief Financial Officer
Acme Electric Co., Inc.
********************* office
************ cell
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Contact Information
1060 Capital Dr SW
Cedar Rapids, IA 52404-9053
Business hours
Today,7:30 PM - 4:30 PM
MMonday | 7:30 PM - 4:30 PM |
---|---|
TTuesday | 7:30 PM - 4:30 PM |
WWednesday | 7:30 PM - 4:30 PM |
ThThursday | 7:30 PM - 4:30 PM |
FFriday | 7:30 PM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.