Business ProfileforTransamerica Life Insurance Company

On or about March 2024, Transamerica without authorization stopped the auto-debit premium payment for my life insurance policy (Policy Number ********). I received no prior notification on the lapse of the policy until a letter from Transamerica was received by mail on or after April 15, 2024. The letter indicated that "additional premium was needed to prevent this policy from lapsing. When the premium wasn't paid, the life insurance coverage under this policy lapsed at the end of the grace ******** Since 2009, the premiums for the Transamerica policy had auto-debited from my checking account. The checking account (***** Fargo) has remained active from 22 years and Transamerica has been authorized to debit the premiums against the account. Without authorization, Transamerica summarily stopped the auto-debit after February 2024. I made numerous phone calls to Transamerica to ascertain why this action was taken without any provocation nor authorization. Many mistruths were told by Transamerica's representatives up to and including accusing me of calling in and stopping the auto-debit. On two different occasions, agents told me that the policy had to be reinstated because of the missed premiums. I indicated that it was no fault of mine that the premiums were missed as I did not authorize the auto-debit of premiums to stop. Moreover, on two more occasions, I was told that the problem was being worked on. The last phone call, I was told that a courtesy reinstatement would occur after I paid the outstanding premiums and then I would have to call Transamerica back to reinstitute auto debit feature on the policy. As of today, I have not received a letter nor a phone call on the method by which I can pay the outstanding premiums. My life insurance has lapsed because this incident due to Transamerica's error.