Business ProfileforRIC Flooring Inc

We Hired RIC to fix our floors that were damaged and covered by insurance after the derecho of 2020. We paid the initial charge of $4,000 on December 15, 2021 and went into contract to have our floors replaced throughout our first level, including fixing the subflooring underneath. We submitted the final claim and bill to Insurance on July 29, 2022 we paid the remaining balance of $4,400 after we received the final payment from insurance, according to RICs bid and billing. The floors were installed Spring of 2022 and by the summer of 2023 the floors had separated to the point of becoming damaged. We called RIC and they came to re-inspect the flooring on September 13, 2023. At inspection, they had agreed the subflooring was not done properly and that the vinyl floor that was installed, should not have been used for the amount of flooring that needed covered due to the size of each plank, it was bound to separate as it has. He agreed that it needs to be re-installed with proper size vinyl planks and said they would get in touch with us about how to move forward. We had not heard from them by September 19th, 2023, so I, ****, called and left a voicemail. They called back on the 20th of September, 2023 and said theyd spoken to the contractor about the floors needing repaired and would call us with a plan. We still had not heard from them by the 26th so I, ****, called and left a voicemail, and did so again on the 29th. At that point *** had tried calling and left two voicemails, all of which have gone unanswered. We sent a certified letter with this exact breakdown of events along with a request for refund, on Oct 14, 2023. Following that we contacted their lawyer and have yet to hear back to get this resolved. Our floors are continuing to come apart.