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Complaint Details
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Initial Complaint
01/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They sold me a car with a check engine light on. When I complained, they said it was a ***** warranty issue, and to take it to a dealership. I did, and they say it's not a warranty issue, so I have to pay out of pocket. I don't want to pay to fix something they sold me, so I'd like them to cover the diagnosis and repairs.Business response
02/06/2023
Good afternoon ****,
My name is *****************************, and I am one of the Sales Managers here at Randy Kuehl Honda in ************, ****. We have contacted ******* and come to a resolution with the issue that he is having. He purchased an extended service contract from us which he was unaware of until we just spoke to him now. The vehicle will be fixed under the warranty guidelines at no cost to him.
If you need anything further from myself or the dealership please do not hesitate to reach out.
Thank you,
*****************************
Randy Kuehl Honda
************
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Contact Information
4835 Edgewood Rd NE
Cedar Rapids, IA 52411-6670
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.