ComplaintsforILY Photo Company LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid ***************************** (ILY Photo Company)a deposit November 2022 and the rest December 2022 for her to photograph my wedding and engagement pictures. In total it was $2,862. She took engagement pictures where we drove round trip ********************************************** anything. It got to the point where I requested to a refund because she was not responding. Per our contract, I can receive a refund if I cancel and if she is does not deliver. I ended up having to pay 4 grand more to find someone else to photograph my wedding and have not received a refund from her. She has changed her number and refuses to give out her new number. This has caused a serious amount of stress both emotionally and financially on me and my fianc. The entire thing has been a complete nightmare.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.