ComplaintsforJM Enterprises, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On January 8, 2024 I ordered 2 shovels from the JM Enterprises The snow plow.com website I received a receipt and they charged my credit card.No one answers their phone number, left a voice mail, no response, No response to email concerning the status.I want my shovels that I ordered or my money back. Its been over 3 weeks. This is not acceptable.Business response
02/26/2024
This was shipped and recieved. See attached tracking.
Case Closed
Customer response
02/26/2024
Complaint: 21232827
I am rejecting this response because I never received the products I ordered and the business wanted me to track them down from FedEx.l which I have no way of doing. They ultimately gave me a refund which I didnt ask for because I wanted the products. I think they have poor customer service and after multiple attemts to contact them they only responded after i filed the BBB complaint.
Sincerely,
***************************Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 30" Snowplow pusher shovel manufactured by JM Enterprises *** from Northern Tool (dealer) in 2021. I do not have the receipt from this purchase. I reached out to JM Enterprises *** on March 16, 2023 about a warranty claim as my 30" snowplow pusher had formed a crack in the shaft (tube) of the shovel after a few dozen uses. I went through the appropriate channel based on what was stated on the JM Enterprises website for a warranty claim. Below is what I sent to ************************ along with the necessary photos.Hello:I am inquiring about a warranty replacement for my 30" snowplow shovel. The handle tube cracked this past month. I have used the shovel probably ***** times since purchase (2021 from Northern Tool). I have attached photos. Please let me know if you need further information. I appreciate your consideration. Pictures attached. Thank you, **********What is broken? The tube *How did it happen? General use *When did you purchase? Fall of 2021 *What do you expect? A replacement if you see fit *What is your name? ***************************** *Shipping address? ******************************************************************* *Phone Number? ************ *Email Address? ***************** I never received a response from the company. I sent follow up emails to ************************, ********************* as well as ********************** I got one initial response from ********************* but they assumed I was looking to purchase something and when I let them know I had a warranty inquiry they stopped responding. I have also called their 800 number multiple times but can never get anyone to answer or call me back.It's one thing to not honor my claim but they refuse to respond to the inquiry and that seems wrong. The product has minimal use and it's broken. Photos attached that were submitted at the time of the original claim with JM Enterprises ***.Business response
05/30/2023
BBB,
As we all know some emails go to "SPAM". I can't say if that is the case here but it seems to be.
We don't have the time that the BBB has to entertain a platform of complainers that have a ton of complaints but no receipt for the purchase.
I'm not exactly sure what is even being asked for at this point.
Is the BBB going to force our business to give a complaining customer free parts? No.
We would normally take care of this with very little question. Using the BBB closes the case in our point of view.
The replacement part is for sale to the customer.
Customer response
05/31/2023
Complaint: 20029274
I am rejecting this response because:JM Enterprises uses the excuse that customer service emails go to their "spam" inbox so they never see them. It's a response they use on bbb as well as ****** or anywhere else customers leave a negative review for them. It's deflecting and a tactic they use to not have to deal with product issues or complaints. Wouldn't you think they would fix this issue with their email filter if it was a persistent problem or at the very least check their "spam" messages to see if legit customer are being sent to the wrong inbox.
I went on their website and filled out their warranty questionnaire and followed their instructions for communicating with them to a tee including photos. No response. Several more attempts, no response. I emailed their sales department with a general inquiry, I got a response. When I asked about my warranty, back to no response.
The product in question has no receipt but it's very clear in the product photos it is their product and it is relatively new. It broke prematurely and they are not taking responsibility for a faulty or inferior product.
JM should be held accountable.
Sincerely,
**********
Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a 36" shovel from our local hardware store on 2/11/21. It was only used once or twice at the end of the 2021 snow season. When I used it for the first snowfall in December I noticed that there was a crack in the blade. I submitted a warranty claim on their web page for a replacement blade only. I did not receive a response and on Dec 12th, I sent another email. The company then responded and asked for pictures of the blade and handle which I had provided already but I sent to them again. Since December 12th, I have sent several inquiries to them asking for a resolution and not one of those emails have generated a response.Business response
01/09/2022
We have had a large number of emails being filtered as Spam. We have no issue with sending this customer a replacement.
Customer response
01/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.